Intercare Holdings Insurance Services, Inc 5/8/2026

City of Everett RFP #2026-001 for Third Party Claims Administrator (TPA) Services  Annual service  Response to outside financial auditors  Provision of reports to the City’s actuaries and claims auditors  Submission of SSAE 16 reports, or the current equivalent  Account Management Mileage: Adjuster – Mileage is paid at the current IRS rate. MMSEA – Both the one-time setup fee and the annual reporting feeds to offset fees paid directly to ExamWorks. Adjuster Travel Expenses – For mediations, settlement conferences, trials, etc.; subject to prior approval and submitted with receipts. CXP Access Fee – Included in the annual administration fee is the setup and management of five (5) user accounts through our CMIS: CXP. iMetrics Report Fee – There will be no charge for our iMetrics business intelligence reports with executive in-person debriefs. Custom Reports – Additional charged for custom reporting are defined as being client-specific and needing a third-party programmer for three (3) hours or more. Conversion Fees – This fee is intended to cover costs associated with data conversion, transition, and contract closeout. The data conversion fee is dependent on many factors which will need to be discussed. If Intercare is retained for five (5) years, we will entirely absorb the conversion fee. If Intercare is not retained for the full length of the proposed contract, then the client shall be subject to a fee of 20 percent each year not retained, not including shipping, storing, scanning, copying, or otherwise handling open or closed paper claim files (this shall be a separate charge based on the Scope of Work). Intercare will charge for any agreed services related to conversion storage, copying, scanning, shipping, and disposal. Catastrophic Pricing – Applicable only to Fixed Fee and Time And Expense With A Cap Fee agreements. Intercare recognizes that in the event of a catastrophe, additional hours will need to be applied to the handling of such claims. As such, to preserve the quality and efficiency of service for which we are known, Intercare proposes that should a catastrophic event occur resulting in 10 or more claimants or claims from a single occurrence, the client shall be billed at the current hourly rate. Annual Fee Escalator – The Annual Fixed Fee and all hourly rates shall be adjusted at the beginning of each of the remaining years of the term by the lesser of 5%, or in accordance with the changes in the Consumer Price Index (CPI-U) for all Urban Consumers for the Western Region using the most recently published annual percentage change, but in any event such increase shall not be less than 3%. Termination Fee – In the event of contract termination, Intercare’s procedures and cost for run-off claims will be billed at the current hourly rate; no charge for historical loss summaries. We believe that the successful transition of claims requires preparation, so we ask for 90 days’ notice if the contract is terminated without cause to facilitate the transition of claims management properly and efficiently. General File – A general administrative file shall be established and maintained to track effort related to services necessary to fulfill our contractual obligations and not otherwise associated with a claim. Storage – Intercare will charge for any services related to storage, retrieval, copying, scanning, shipping, and disposal of paper files. 8