Intercare Holdings Insurance Services, Inc 5/8/2026

City of Everett RFP #2026-001 for Third Party Claims Administrator (TPA) Services E. Provide names, tenure, roles, and responsibilities for each key team member engaged in providing the related services. If selected as your TPA, Intercare will work with you collaboratively to present the most suitable candidate for your program, located in your area. As a general rule, Intercare does not warehouse adjusting staff. All current adjusters are assigned to a specific program. And while we have partial capacities with staff, the City’s program requires an add-to-staff based on the claim volume. However, we have external candidates who are on a waiting list to join Intercare. If the City has adjusters they would like to maintain or would like to have on the program, we will employ an expedited hiring process. The candidate will have the minimum experience required to handle the City’s program. We propose the following team to administer the City’s general liability program: • Chris Shaffer – Executive Vice President, Liability Division o Mr. Shaffer will be the senior-level account executive responsible for overseeing the City’s general liability program. He oversees division operations and provides oversight if needed. Mr. Shaffer has an exceptional record of achievement in the management of corporate, risk management, business systems, and information systems operations. He holds a Bachelor of Arts from the University of Utah and an Associate in Risk Management (ARM) designation. • Chris Hunt – Associate Vice President, Liability Division o Mr. Hunt will provide overall program support and be in charge of client satisfaction. He will provide oversight to the claims team and ensure client service instructions are properly followed. Mr. Hunt oversees client relationships and has more than 31 years of experience in the insurance claims and risk management industry, primarily servicing self- insured public and private clients. He holds a Bachelor of Science in Behavioral Science from California Polytechnic University, Pomona. He also holds an Associate in Risk Management (ARM) designation. • Margie Hickey – Senior Claims Adjuster o Ms. Hickey will be in charge of overall comprehensive liability claims adjusting and is the secondary point of contact for all claims-related matters for the City. Ms. Hickey has a wealth of experience investigating, negotiating, and settling bodily injury, physical damage, product, and food-related illness claims. She holds a degree from AIC Insurance Education Association. 32 31 55 Proposed staff subject to change based on availability upon contract award. The above staff will work remotely, or from our principal office in Rocklin, California. Intercare’s personnel are selected to service the City due to their decades of experience. Most adjusters hold BA or MA degrees, and/or certifications and designations including Associate in Risk Management (ARM); Registered Professional Adjuster (RPA); Casualty Claim Law Associate (CCLA); American Institute of Certified Public Accountants (AICPA). Each proposed team member’s workflow and case load is collaborative, balanced, and supported at the primary and investigative levels, as well as checked at the supervisory and quality control levels. All members of the team have extensive relations with defense/plaintiff counsel throughout the West Coast and are highly experienced in issues involving the coordination of ADA claims, as well as fire, police, and public works. The resumes of the aforementioned personnel can be found in Exhibit A - Resumes. 17