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<br /> <br /> <br />City of Everett <br />RFP #2026-001 for Third Party Claims Administrator (TPA) Services <br /> <br />Program Review and Analysis <br />Intercare understands the value and power that data can provide. Intercare’s Claims Management team, <br />the Business Intelligence Unit and the Client Services team are constantly reviewing data to ensure data <br />fields are complete and accurately reflect the current status of a claim. This focus on data validation and <br />data integrity allows Intercare to present meaningful statistics that help our clients’ benchmarks and <br />measure program performance over time. In addition to regular file reviews by the claims team, and <br />regular reporting provided by the Business Intelligence Unit and the Client Services team, Intercare also <br />offers data summaries and analysis through our client dashboard and the annual stewardship review. <br />Dashboard: Your dashboard is backed up nightly and displays trends in near real time. The default <br />dashboard shows a total program summary for the referenced claim years, however interactive filters are <br />also available so that the user may change what is displayed by selecting preferred criteria, including <br />current claim status, claim type, claim year, and even based on the organizational structure loaded in our <br />system for that specific client. This flexibility enables our clients to review their own data on demand, and <br />according to their changing needs. The dashboard will even allow the user to drill down to the underlying <br />data, which includes claim links directly to Intercare’s claims system. The claim link will open the specific <br />claim you have referenced, and the user will be able to review notes, payments, etc. <br />Client Portal <br />The City will have their own dedicated Portal for staff to access. We can tailor the Portal to directly <br />complement the City’s preferred level of access. This web-based platform provides our clients with <br />exclusive access to the following features: <br />• Secure file sharing and document management <br />• Quick reporting and metrics on dashboard <br /> <br />Annual Stewardship Report: The Intercare account manager works closely with the Business Intelligence <br />Unit to prepare an Annual Stewardship Report. This report benchmarks the City’s results from the most <br />current year with previous program years. It also compares the City’s results to industry and statewide <br />bookmarks. This type of annual review allows the City and Intercare to analyze the efficiency of the <br />program together to quantify cost savings and establish goals for the next program year. Meeting <br />attendees typically include the client’s risk manager, other client-approved representatives, the claims <br />manager, the claims supervisor, and adjuster(s) assigned to the program. <br /> <br /> <br /> <br /> <br />16