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EnterpriseServicesWorkOrderv9.1(WW)(ENG)(Feb2026) MDM Page 3 of 9 <br />Customer Billing information (Billing contact who will receive invoices and payment notices under this Work Order) <br />Country <br />United States <br />Postal Code <br />98201-4044 <br />Fax <br />Support Services and Fees <br />Term. <br />Microsoft Enterprise Support Services will commence on 6/1/2026 (the “Support <br />Commencement Date”) and will expire on 5/31/2027 (the “Support Expiration Date”). <br />Description of Services. <br />Please refer to the current Unified Support Services Description (“USSD”) which will be <br />incorporated by reference and is published by Microsoft from time to time at <br />www.microsoft.com/unified-support-services-description. Microsoft may update the support <br />services you purchase under this agreement from time to time, provided that the level of <br />support services you purchase will not materially decrease during the current Term. <br />Services by Support Location: <br />Unified Enterprise Support - 2026-27 Y1 USA - SLG - Enterprise West 6/1/2026 - <br />5/31/2027 <br />Quantity Service Service Type <br />Included Enterprise Advisory Support Hours As-needed Advisory Services <br />Included Enterprise Azure Problem Resolution Hours As- <br />needed <br />Problem Resolution <br />Support <br />Included Enterprise On-demand Assessment On-Demand Assessment <br />Included Enterprise On-Demand Education On-Demand Education <br />Included Enterprise Online Support Portal Administrative <br />Included Enterprise Problem Resolution Hours As-needed Problem Resolution <br />Support <br />Included Enterprise Reactive Support Management Service Delivery <br />Management <br />Included Enterprise Service Delivery Management Service Delivery <br />Management <br />Included Enterprise Webcasts As-Needed Webcast <br />Included Reactive Enabled Contacts Problem Resolution <br />Support