Wave Business Solutions LLC 7/19/2016

Target Maximum Actual Packet Loss Customer Credit Packet Loss (lower end—upper end) as%of MRC for the applicable Circuit 0% - 0.05% Target Met >0.05% - 0.08% 5% S 0.05%Packet Loss >0.08% 0.1% 10% >0.1% - 0.7% 25% >0.7% - 1.0% 50% >1.0% 100% 4. LATENCY SLA The WAVE Network is designed to provide a monthly average round trip Latency not to exceed the following: •Round Trip Local Market Latency of 8 ms or less •Round Trip Inter-Market Latency*of 39 ms or less If WAVE determines the applicable Latency target was not met in a given month and also cannot remedy the problem within fifteen (15)calendar days from the date on which Customer opens a Trouble Ticket with the WAVE NOC regarding excessive Latency, Customer shall be entitled to the remedies set forth in the table below, which must be claimed as described in this SLA. Target Target Customer Credit Local Market Inter-Market Actual Latency as%of MRC for Latency Latency* Round Trip the applicable Round Trip Round Trip (lower end upper end) Circuit Target Latency Target Met >Target up to 5 ms over Target 5% 8 ms or less 39 ms or less >5 ms up to 10 ms over Target 10% >10 ms up to 15 ms over Target 25% >15 ms over Target 50% *Inter-Market Latency means up to 800 network miles between locations 5. NETWORK JITTER SLA The WAVE Backbone Network is designed to have a monthly average one-way Network Jitter no greater than 1 ms. If the Network Jitter target is exceeded in a given calendar month, Customer will be entitled to a credit of 1/30th of the MRC of the affected circuit for that month for each full 1ms of Network Jitter above the applicable Network Jitter target set forth above. Any such credit must be claimed as described in this SLA. 6. CHRONIC OUTAGE If Customer experiences a Chronic Outage with respect to a Service, Customer shall have the right to elect either of the following remedies, which must be claimed as described in this SLA: (i)substitute a different Service or a different circuit/path for the Service and circuit/path that experienced the Chronic Outage without incurring any Termination Charge or installation fees;or(ii)terminate the affected Service for the circuit/path that experienced the Chronic Outage without incurring any Termination Charge. 7. DEFINITIONS For purposes of this SLA the following terms shall have the meanings set forth below. "Availability" means the ability of Customer to exchange Ethernet packets with the WAVE Network via Customer's router port. Availability is measured in minutes of uptime over the calendar month during which the Services are Available: Exhibit A: Service Level Agreement for Ultra High Availability Enterprise Services pg.2 Wave Business Solutions,LLC Updated: 10/13/2014