Wave Business Solutions LLC 7/19/2016

%Availability = (Total Minutes in Month—Total Minutes of Unavailability in Month) (per calendar month) Total Minutes in Month For Ethernet Transport Services and Phone Over Fiber Services, Availability is calculated at the individual circuit level, between WAVE'S Backbone Network and the Customer's router port. For Dedicated Internet Access Services,Availability is calculated from the Customer's router port through the WAVE Network to the handoff point for the Internet. Dedicated Internet Access Service Availability does not include the availability of the Internet itself or any particular Internet resource. Periods of Excused Outage are not included in Availability metrics. "Chronic Outage"means a series of three(3)or more Service Outages affecting the same Service on the same circuit during a given calendar month,each of which has an actual time to restore"TTR"in excess of WAVE's targeted MTTR. "Emergency Maintenance" means WAVE's efforts to correct conditions on the WAVE Network that are likely to cause a material disruption to or outage in services provided by WAVE and which require immediate action. Emergency Maintenance may degrade the quality of the Services provided to Customer, including possible outages. Any such outages are Excused Outages that will not entitle Customer to credits under this SLA. WAVE may undertake Emergency Maintenance at any time WAVE deems necessary and will provide Customer with notice of such Emergency Maintenance as soon as commercially practicable under the circumstances. "Excused Outage" means any disruption to or unavailability of Services caused by or due to (i)Scheduled Maintenance, (ii)Emergency Maintenance, or (iii)circumstances beyond WAVE's reasonable control, such as, by way of example only, Force Majeure,acts or omissions of Customer or Customer's agents,licensees or end users,electrical outages not caused by WAVE,or any failure, unavailability, interruption or delay of third-party telecommunications network components the use of which are reasonably necessary for WAVE's delivery of the Services to Customer. "Jitter"or"Network Jitter"refers to an undesirable variation in the interval at which packets are received,also described as the variability in Latency as measured in the variability over time of the packet Latency across a network. Jitter is calculated as aggregate average monthly metric measured by WAVE across the WAVE Backbone Network between a sample of WAVE POPs. Local access loops are not included. Periods of Excused Outage are not included in Jitter metrics. "Latency"means how much time it takes, measured in milliseconds,for a packet of data to get from one designated point on WAVE's Network to another designated point on WAVE's Network. Latency is calculated as aggregate average monthly metric measured by WAVE across the WAVE Backbone Network between a sample of WAVE POPs. Local access loops are not included. Periods of Excused Outage are not included in Latency metrics. "Mean Time to Restore"or"MTTR"means the average time required to restore the WAVE Network to a normally operating state in the event of an Outage. MTTR is calculated on a circuit basis, as a monthly average of the time it takes WAVE to repair all Service Outages on the specific circuit, MTTR is measured from the time an Outage related Trouble Ticket is generated by the WAVE NOC until the time the Service is again Available. The cumulative length of Service Outages per circuit is divided by the number of Trouble Tickets in the billing month to derive the monthly MTTR per circuit: MTTR in Hrs = Cumulative Length of Service Outages Per Month Per Circuit (per calendar month) Total Number of Trouble Tickets for Service Outages Per Month Per Circuit Periods of Excused Outage are not included in MTTR metrics. "Outage"means a disruption in the Service making the Service completely unavailable to Customer that is not an Excused Outage. For purposes of SLA-related credits and remedies, the period of unavailability begins when an Outage-related Trouble Ticket is opened by the Customer and ends when the connection is restored,as measured by WAVE. Unavailability does not include periods of Service degradation,such as slow data transmission. "Packet Loss" means the unintentional discarding of data packets in a network when a device(e.g., switch,router, etc.) is overloaded and cannot accept any incoming data. Packet Loss is calculated as aggregate average monthly metric measured Exhibit A: Service Level Agreement for Ultra High Availability Enterprise Services pg.3 Wave Business Solutions,LLC Updated: 10/13/2014