Platinum Nine Holdings LLC dba NW Ambulance 7/19/2016

City representatives and the EMS Medical Director(s), may, at any time, and without notification, directly observe Contractor's operation of its EMS Communications Center, maintenance facility, or any ambulance post location, and a City representative and the EMS Medical Director(s), may, at any time, ride as a third person on any of the Contractor's ambulance units, provided however, that in exercising this right to inspection and observation, such representatives shall conduct themselves in a professional and courteous manner, shall not interfere in any way with Contractor's employees in the performance of their duties, and shall, at all times, be respectful of Contractor's employer/employee relationship. The City's right to observe and inspect Contractor's business office operations or records shall be restricted to normal business hours, and reasonable notification shall be given by Contractor in advance of any such visit. The Contractor will cooperate with and respond to the Everett Fire Department, the EMS Medical Director and the City on all matters related to the provision of emergency and non-emergency BLS ambulance services. 11.0 Finance 11.1 Billing, Collections and Reporting The Contractor shall be responsible for all billing and collection functions related to BLS transport services. The Contractor shall perform all such billing and collection functions in a professional and courteous manner and in accordance with applicable federal, state and local laws, regulations, procedures and policies including, without limitation, collection and credit reporting laws. The Contractor will not attempt to collect fees at the scene, in route, or upon delivery of the patient to a health facility for services rendered. The Contractor shall maintain billing and accounts receivable information. The Contractor shall provide, within ninety (90) days after the end of each of the Contractor's fiscal years, data that clearly identify collection rates and compliance with rate structure, and the preliminary balance sheet and income statement for its operations within the City. The City shall have the right to examine/audit financial records at any reasonable time. The City will maintain confidentiality of submitted financial records and statements, subject to the requirements of law. The contractor shall provide a City of Everett Notice of Privacy Practices (NPP) with every billing unless the contractor has proof of receipt (signature) of such NPP from prior service provision to patient. The contractor will provide a new NPP to each patient at time of billing whenever that policy is updated. 11.2 Contractor Payments to the City 11.2.1 Monthly Payment: The Contractor shall make an annual payment of 14 of 34