Platinum Nine Holdings LLC dba NW Ambulance 7/19/2016

exemption request. The Contractor shall submit the final report or request further review of denied exemptions within 5 business days of receipt of the EFD response. Failure by the Contractor to meet submission dates will result in automatic waiver of exemption requests. 3.7 Quality Improvement Program The Contractor shall take all steps necessary to eliminate causes of poor response time performance and upon request shall provide the City with a summary of such corrective actions. In addition to the Quality Improvement reviews described in Patient Care Performance (Section 2.3 above), the reporting in Response Time Performance (Section 3 above) and its program for Quality Improvement for Dispatch Communications (Section 5.3 below), the Contractor shall develop and maintain a Quality Improvement Program that includes, at a minimum: 3.7.1 Review of incident reports with EFD and other governmental agencies to evaluate Contractor's performance; 3.7.2 Establishment of a Quality Improvement peer review committee designed to review documentation and performance of pre-hospital care personnel; 3.7.3 Observation and evaluation of EMTs in the field, including patient assessment, diagnosis, protocol selection and compliance, and procedural competency. 3.8 Inquiries and Complaints The Contractor shall provide prompt written responses and follow-up to inquiries and complaints. Such responses shall be subject to the limitations imposed by patient confidentiality restrictions. Contractor shall, on a monthly basis, submit to EFD a list of all complaints received and their respective dispositions. Copies of such complaints will be made available to the City upon request. Any complaint received by the City shall be forwarded to the Contractor for action and the Contractor shall forward the disposition of the complaint to the City within fifteen business days of receipt. 4.0 Factors of Production All equipment, supplies, facilities, locally assigned personnel, and other production factors utilized by the Contractor in performing the services under the Contract resulting from this solicitation, whether furnished by the City or not, shall be devoted to the services under the Contract. 4.1 Initial Coverage Plan During the first three (3) months of operations, the Contractor shall adhere to the initial coverage plans submitted in its proposal or a modification of that plan which is approved by the City. Thereafter, in the Contractor's discretion, the plan of coverage may be altered by the Contractor to produce the required response 6 of 34