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or otherwise. <br /> 4.3.3.5 The Contractor will provide the technology described herein to <br /> ensure 99.99% availability of the network connecting the two CAD <br /> systems and 99.99% availability of the technology maintained at the <br /> Contactor's premise. <br /> 4.3.3.6 Operation and availability of the interface will not excuse the <br /> Contractor from meeting the performance and other standards described <br /> in this solicitation. <br /> 4.3.3.7 New World Systems. The preferred dispatching and tracking <br /> software will be New World Systems. The Contractor will provide all <br /> networking, firewall and communication equipment necessary (including <br /> mobile data terminals) to support the New World Systems <br /> 5.0 Dispatch and Communications <br /> The Contractor shall record and maintain for a minimum of 365 days by tape or other <br /> voice recording media all radio and telephone communications with and between <br /> persons/agencies requesting ambulance service, its units, personnel, and the <br /> Contractor's EMS Communications Center, including time track. Such recordings and <br /> records shall be made available to the City upon request. <br /> 5.1 Emergency Alerting Devices: <br /> The Contractor shall equip each ambulance unit with emergency alerting devices and <br /> installed radio communications equipment capable of notifying ambulance personnel of <br /> response needs. In addition, each ambulance unit shall contain at least one portable <br /> two-way radio to provide the driver or attendant with alerting and two-way <br /> communications capabilities when away from the ambulance unit. <br /> 5.2 Cooperation in Upgrading City's System: The Contractor shall cooperate with the <br /> City during its planning and implementation of upgrades and enhancements to the <br /> City's dispatch and communications system. <br /> 5.3 Quality Improvement Program for Dispatch and Communications: The Contractor <br /> shall develop and maintain an internal Quality Improvement (QI) program for its <br /> dispatch/communications center, which shall, at a minimum, include a mechanism for <br /> the identification and resolution of problems or potential problems related to dispatch <br /> and communications; and a dispatch/communications center QI committee that meets <br /> regularly to consider the following issues: receipt of call, compliance with prescribed call <br /> triage guidelines, appropriate dispatch procedures, unit coverage and unit utilization, <br /> system status management plan including posting locations, all call response time <br /> elements, and crew/dispatch rapport. <br /> 6.0 Ambulance Vehicles <br /> The Contractor shall furnish, operate, maintain and replace as necessary any and all <br /> 8 of 34 <br />