One Step Systems 11/21/2016 - Laserfiche WebLink

(c) One Step represents and warrants that (1) it is the owner of the entire right, title and interest in and to, or has valid license rights in and to, the Software, (ii) it has the right to grant the licenses granted to Customer, and (iii) it has not granted any license to any other entity that would restrict the rights granted to Customer hereunder. (d) One Step shall indemnify and hold Customer harmless from and against all losses, claims, damages, liabilities and expenses arising out of or relating to any allegation that the Software, or Customer's use thereof as permitted in this Agreement, infringes any copyright, trademark rights patent right (including patent application), trade name, mask-work' right, trade secret or any other intellectual property right of any third party provided that customer notifies One Step in writing within a reasonable time or the receipt by Customer of any such claim or notice of any such claim, provided such failure to timely notify does not jeopardize One Step's right to defend and permits One Step upon request, and at One Step's cost and expense, to assume and control the defense or settlement thereof. At Customer's cost, Customer shall have the right to participate in any proceedings, with its own counsel. Customer agrees to cooperate with One Step in every reasonable manner in the defense of such claim. This indemnity shall survive any termination of this Access Agreement. (THIS AGREEMENT DOES NOT GRANT A LICENSE TO CUSTOMER FOR THE SYSTEM. CUSTOMER IS GRANTED A LIMITED TERM LICENSE TO THE SOFTWARE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT AND SUBJECT TO THE TERMS AND CONDITIONS CONTAINED HEREIN. Support Services: (a) One Step shall provide Customer with the following Support Services for the Term of this Agreement, if, as and when the Software is utilized by Customer pursuant to this Agreement. Customer shall use these Support Services in accordance with any customer support guide that One Step provides to Customer: (b) Re-release of the Current Base Software. One Step will keep on file at its facilities a copy of the most recent version of the Current Base Software and Documentation for which the testing process has been completed. (c) Updates and Upgrades. During the Term of this Agreement, One Step may update the Software from time-to-time with Updates. Updates will not include modules or additional third party software that are licensed separately by One Step. At its sole discretion, One Step will also apply all Upgrades, if and when commercially available, to upgrade the Software to the new Current Base Software. (d) Support Center. During the Term of this Access Agreement, One Step shall provide support at its facilities to provide supported users of the Software with assistance in using the Software and in reporting and resolving problems. The One Step support will be staffed by personnel knowledgeable about the Soft-ware. Customer's internal help desk staff and other designated personnel shall be entitled to contact the One Step support at any time during the hours noted below, to report problems with the Software and request assistance. One Step may also make certain assistance available to Customer electronically. Customer's help desk staff and other designated personnel will provide One Step any other available information and reasonable assistance needed to diagnose reported Non-Conformities. One Step will diagnose Customer-reported Non-Conformities. One Step Support can address: (i) One Step Agreement 2016.docx