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14 <br /> Objective#2: Analyze existing service routes and schedules, ridership patterns, levels of service, <br /> service markets, capital projects and facilities, as well as population, employment and economic <br /> indicators that could impact transit service over the next 10 years. Equally important is a public <br /> process that involves riders and non-riders, the general public and system stakeholders. <br /> Objective#3: Develop recommendations that will provide for long-range goals and direction for <br /> the activities of Everett Transit for the next 10 years. <br /> Improve Customer Information. <br /> Objective#1: Continue to install and maintain schedule holders at selected bus stops throughout <br /> the system. <br /> Objective#2: Continue interagency schedule coordination, develop&update transit schedule <br /> booklets and create timely information materials to improve communications with our customers. <br /> Objective#3: Monitor and adjust how customer information is delivered with the <br /> computerization of telephone assisted information services and the periodic updating of the <br /> established Everett Transit website. <br /> Objective#4: Continue to evaluate and modify the tracking and response system for customer <br /> comments. <br /> Objective#5: Develop information plan for non-English speaking customers. <br /> Increase community, customer and employee involvement in the transit planning process. <br /> Objective#1: Solicit customer input through public meetings, customer surveys, and Transit <br /> Fairs at employment sites affected by city's Commute Trip Reduction Ordinance. <br /> Objective#2: Use the Service Review Team as a forum to evaluate fixed route service <br /> suggestions. Implement a method of assessing customer requests for service through the use of <br /> employee meetings. <br /> Objective#3: Provide briefings to civic and community organizations throughout the year and <br /> offer to all neighborhood associations the availability of transit's participation, as appropriate, to <br /> each neighborhood association's president and committee. <br /> Objective#4: Continue to provide each customer request for service with a"can do"response or <br /> a valid reason why their request cannot be implemented. <br /> Implement recommendations for continued service and routing enhancements through <br /> downtown Everett. <br /> Objective#1: Maintain a public process for public comments on potential impacts to service in <br /> the downtown service area and take into consideration service provided by Everett Transit, <br /> Community Transit and the regional service of Sound Transit. <br /> Objective#2: Using automated scheduling software, analyze various routing scenarios for service <br /> to downtown Everett during major events. <br /> - - 9 <br /> 1 '.r <br />