2007/02/28 Council Agenda Packet

6 4.0 Proposal Evaluation Criteria and Process 4.1 The City will evaluate proposals according to a number of relevant factors,anyone of which will suffice to determine which proposal is the most advantageous to the City and its citizens: • The ability, capacity and skill of the Proposer to timely respond to multiple,close-in-time or simultaneous requests for services within the proposed zone(s). • The Proposer's customer service capacity,ability and skill in making the process for recovery of vehicles accessible and convenient for vehicle owners, including ensuring the availability of staff to receive calls or arrange the release of vehicles,ensuring the owner's ability to recover their vehicles at the impound lot, and communicating effectively with owners about hours of operation,tow and storage rates. • The Proposer's customer service capacity, ability and skill with respect to accurate,courteous and timely communications with EPD. • The Proposer's compliance with state and local laws and regulations relating to tow operations, including,but not limited to,EMC 5.70.110. • The security features of the Proposer's impound lots and Proposer's demonstrated ability to keep vehicles secure while in impound. • Competitiveness of rates proposed by Proposer. • The character, integrity, reputation,judgment, experience and efficiency of the Proposer. • References regarding the quality of performance of previous public and private contracts or services, including,but not limited to,the Proposer's failure to perform satisfactorily or complete any written contract. The City's termination for default of a previous contract with a Proposer shall be deemed to be such a failure. • The previous and existing compliance by the Proposer with laws relating to the contract or services. • Evidence of collusion with any other Proposer, in which case colluding Proposers will be restricted from submitting further bids on the subject project or future tenders. • Whether the Proposer is not qualified for the work or to the full extent of the proposal. • Whether there is uncompleted work with the City or others,or an outstanding dispute on a previous or current contract that might hinder,negatively affect or prevent the prompt completion of the work proposed. • Whether the Proposer failed to settle bills for labor or materials on past or current public or private contracts. • Whether the Proposer has been convicted of a crime arising from a previous public contract,excepting convictions that have been pardoned, expunged, or annulled. • Whether the Proposer has been convicted of a crime of moral turpitude or any felony,excepting convictions that have been pardoned, expunged or annulled,whether in this state, in any other state,by -the United States, or in a foreign country,province or municipality. Proposers shall affirmatively disclose to the City all such convictions,especially of management personnel or the Proposer as an entity, prior to notice of award or execution of a contract,whichever comes first. Failure to make such affirmative disclosure shall be grounds, in the City's sole option and discretion, for termination for default subsequent to award or execution of the contract. • Whether more likely than not,the Proposer will be unable, financially or otherwise,to perform the work. • Whether, at the time of proposal opening,the Proposer is not authorized to do business in Washington, or otherwise lacks a necessary license,registration or permit.