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ARTICLE 18 - GRIEVANCES <br /> Grievance is defined as a cause (arising out of an alleged misinterpretation or misapplication of <br /> the terms of this Agreement) felt to afford reason for complaint. All grievances and responses <br /> from the grievance procedure shall be put in writing. The written grievance shall include, but is <br /> not limited to the following: the name of the grievant, the Article(s) and Section(s) <br /> misinterpreted or misapplied, the facts stating how the aforementioned were misinterpreted or <br /> misapplied, and the remedy sought. <br /> Time periods between grievance steps may be extended by written mutual agreement of both <br /> parties. <br /> Working days, for the express purpose of this Article, are defined to be Monday through Friday <br /> excluding holidays, Saturday and Sunday. In computing any period of time the working day <br /> following the act, event or default shall be counted as Day 1 for the purpose of determining the <br /> designated period of time applicable at that step. <br /> 1. If the Union Grievance Committee agrees that a grievance does exist, they and/or the <br /> aggrieved employee shall submit the grievance at step one to the Operations Manager <br /> within fifteen (15) working days of the grievable action, with a copy of the alleged <br /> grievance going to the Director of Transportation Services. <br /> 2. If, within ten (10) working days after the receipt of the grievance, the Operations <br /> Manager has not settled or responded to the grievance, the Union Grievance Committee <br /> and/or the employee may advance the grievance to step two by submitting the <br /> grievance to the Director of Transportation Services. Step two shall be filed within (10) <br /> working days of receipt of the Operations Manager's step one response. If no step one <br /> response was offered within ten (10) days of its filing, step two shall be filed within <br /> twenty (20) working days of the filing of the grievance at step one. <br /> 3. If, within ten (10) working days after the receipt of the grievance, the Director of <br /> Transportation Services has not settled or responded to the grievance, the Union <br /> Grievance Committee and/or the employee may advance the grievance to step three by <br /> submitting the grievance to the Mayor. Step three shall be filed within ten (10) working <br /> days of receipt of the director of Transportation Services' step two response. If no step <br /> two response was offered within ten (10) days of its filing, step three shall be filed within <br /> twenty (20) working days of the filing of the grievance at step two. <br /> 4. If, within ten (10) working days after the receipt of the grievance, the Mayor or his/her <br /> designee has not settled the grievance, the Union Grievance Committee and/or the <br /> employee may submit the grievance to an arbitration board to be determined in <br /> accordance with Section 5 of this Article. Notice of appeal must be made in writing to <br /> the Mayor within ten (10) working days after the Mayor's response, otherwise the right to <br /> grieve shall be deemed as waived. Each party within ten (10) working days will appoint <br /> their representative. <br /> 32 <br />