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1"Y <br /> Attachment A <br /> Service Requirements: <br /> Perform all work assigned. <br /> Complete assigned tasks in a timely manner. <br /> Follow procedures set within MVD. <br /> Follow procedures in City Policy Manual. <br /> Filing to be done within one week of receipt. <br /> Keep files by action,separated. <br /> Bill DeRousse reviews and initials all correspondence before it leaves MVD. <br /> Follow office standards for memos and letters. <br /> Maintain or gain knowledge of Windows NT, Word,Excel, Outlook,CCG FASTER, <br /> and laser printer. <br /> Maintain or gain knowledge of interpersonal skills. <br /> Maintain or gain knowledge of telephone skills such as answering phone <br /> Courteously/promptly,leaving messages for people,directing phone calls to <br /> the correct party,giving out direct numbers, and learning/using voice mail <br /> system. <br /> br <br /> S:\#Common\BD\Agreement with MER Co.doc k -4 <br /> 12/3/2008 8:34 AM WED/arm 8 <br />