Laserfiche WebLink
• <br /> D. Volume: The typical value of accounts assigned to collection annually is approximately$30,000. <br /> The City does not guarantee any minimum activity. Accounts shall be assigned on an as needed <br /> basis. <br /> E. Term: The Contract term shall be for a period of one year,but shall renew from year to year unless <br /> terminated through contract provisions. <br /> V Proposer Requirements <br /> A. Proposer must have a minimum of five(5)years of experience providing services similar in scope as <br /> described herein. <br /> B. Proposer must be able to provide service in the State of Washington. <br /> C. Proposer must be able to locate delinquent city debtors within the state of Washington. <br /> D. Proposer must not have received a corporate criminal conviction within the past three(3) years. <br /> E. Proposer must not be currently rendered ineligible from doing business or receiving monetary benefits with <br /> a government agency because of debarment. <br /> F. Proposer must have an established history of ethical and legal collection practices,especially with <br /> confidentiality of client information and the level of professional standards displayed by the contractor's <br /> employees. <br /> G. Proposer must be knowledgeable of and adhere to all requirements of the Fair Debt Collections Practice Act <br /> (FDCPA). <br /> H. Proposer must have a high level of capacity, including but not limited to: <br /> a. Availability of a competent staff that can meet the operational requirements of the bid <br /> b. A legal department that includes one or more in-house attorneys <br /> c. Procedures for suit and garnishment, for both in-state and out-of-state accounts <br /> d. Management level employees to be responsible for all city accounts <br /> e. Dedicated customer service representative and collection manager whose priority is city accounts <br /> f. In-house training program of personnel,which will insure collection staff are adequately trained and <br /> available to work on city accounts at all times. (Ex: People trained to understand city language, <br /> rules,policies, special needs,etc.) <br /> g. Sufficient hardware and/or the availability of a service bureau that can handle the volume of <br /> accounts receivable data <br /> h. Adequate reporting and case tracking system(s)that will capture designed information on assigned <br /> accounts,updated and reported to the agency requesting contractor's services <br /> i. Modern security system(s)and procedures to protect confidentiality and safety of any stored data <br /> 10 <br /> 2009-036—RFP,Debt Collection Services 7 of 13 <br />