2009/12/09 Council Agenda Packet

EXHIBIT E: STATEMENT OF WORK General Project Guidelines Trapeze Group will provide and install a MDT and IVR system for ParaTransit as specified in RFP 2009—034 set forth herein its entirety.The project methodology proposed by Trapeze Group in section 7 of their hid response dated August 11,2009 is acceptable to Everett Transit. Full feature functionality for ParaTransit MDT and IVR are set forth in RFP 2009—034. Paratransit Mobile Data Terminal will include: • Paratransit CAD\AVL—Track paratransit vehicles in real time. • In-Vehicle MDT—Provide manifest,mapping,and communication with dispatch. • Real time integration with Trapeze PASS Paratransit Interactive Voice Response will include: • Trips confirm,cancellation,advance notifications,and five minute calls. • Integration to Trapeze PASS • Integration to City of Everett phone system Trapeze Group's solution is outlined in their bid response to RFP 2009—034 dated August 11,2009: 8D. PARATRANSIT VEHICLE SYSTEM 8E. PARATRANSIT CAD SYSTEM 8F.PARATRANSIT IVR SOLUTION 8G.TRAPEZE COMMUNICATIONS City of Everett will work with Trapeze Group on Section 8I.Hardware and Infrastructure. Project Schedule We recognize the City of Everett's desire to have the system fully implemented with 120 days. As presented in our proposal,we are prepared to put together an aggressive schedule to implement the system as quickly as possible,but at the same time we want to ensure it is a realistic schedule that Trapeze and the City can meet. Based on our understanding of this project and best practices we have put together the attached implementation schedule for MDTs and IVR which will reduce overall resource and time requirements while realizing the valueof the system as quickly as possible. We would like to review this schedule with the City to ensure it will meet your needs and resource availability. Several factors will affect total project length including project start date,final technical requirements(based on findings in Design Review),resource availability and rollout approach. Also, please note that the City of Everett also plans to upgrade to the latest version of the Trapeze PASS system before implementation of the MDT/IVR system. This upgrade will be covered under our Customer Care program and will be managed separate from the MDT/1VR project. Please note that we will provide a detailed project plan following the Design Review. At this point,we will be in a better position to provide a more detailed schedule after further discussions and solution finalization with Everett. Integrated Transit Technology System The following Project Milestones will be performed during the Paratransit Mobile Data Terminals and Interactive Voice Response,in accordance with our standard project methodology in our proposal. Please note that some of the items/processes in our proposal refer to the fixed route ITS deployment only. • Project Kickoff City of Everett Everett,Washington Page 15 of 20 2009 Trapeze Proprietary and Confidential 28