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• Troubleshooting Guide <br /> Communications <br /> E Everett will use cellular communications for the primary communications network. <br /> • No requirements exist for integration with voice radio. <br /> Software Deliverables <br /> The following software products will be delivered as a part of this project: <br /> • Trapeze PASS-MON Gateway software <br /> • Trapeze PASS-MDC In-vehicle software <br /> • Trapeze PASS-IVR Confirm/Cancel and Callbacks Features <br /> Hardware Deliverables <br /> The following hardware will be delivered as a part of this project: <br /> I Hardware Component #of Units <br /> Trapeze DCC-Pro II MDT(7") 22 <br /> Cellular Data Modem(to be determined with cellular vendor) 22 <br /> Public Data Tri Band Antenna(GPS,GPRS) 22 <br /> Ignition Sensor 22 <br /> RAM Mount 22 <br /> Wiring Harness&Power Conditioner 22 <br /> Installation Kit 22 <br /> Pricing Assumptions <br /> ▪ Standard products proposed,no customizations. <br /> • PASS-MON/MDC software licensed for 22 paratransit vehicles. <br /> • PASS-IVR Confirm/Cancel &Callbacks software licensed for 400 trips per day plus l5%margin for <br /> growth <br /> • IVR <br /> o Includes English language only <br /> o Includes two iterations of IVR markup changes(ie.call/menu flows) <br /> o System admin training provided for up to 4 personnel <br /> o DTMF only,no voice recognition functionality <br /> o Licenses for 8 phone lines included <br /> • Trapeze will utilize the existing PASS map <br /> • Server and Telephony Hardware <br /> o Everett is responsible for the purchase and setup of server and telephone hardware <br /> o Trapeze will provide hardware recommendations based on existing hardware infrastructure. No <br /> hardware should be ordered without review by Trapeze. <br /> PROJECT MANAGEMENT SERVICES <br /> • A single Project Manager will be provided by Trapeze and the City of Everett <br /> City of Everett <br /> Everea,Washington Page 17 of 20 2009 <br /> Trapeze Proprietary and Confidential <br /> 30 <br />