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9 RETAIL LOCKBOX COMPANY PROFILE <br /> Retail Lockbox, Inc. is the premier remittance processing, document imaging, and online payment <br /> processing company in the Northwest. Our mission is to provide the fastest, most efficient, error-free bill <br /> payment and imaging services in the world with the flexibility to meet the unique needs of each of our <br /> clients. Retail Lockbox, Inc. has been in business since 1994. <br /> Retail Lockbox, Inc. is entrusted with over$8 billion of our clients' money every year for deposit and accurate <br /> electronic reporting as well as 60 million scanned document images. We pride ourselves in our quality assurance and <br /> compliance processes, including HIPAA,SAS 70,and Sarbanes Oxley compliance. We conduct SAS 70 Audits annually <br /> which provide an independent assessment of our processes and procedures. The latest audit was released on <br /> January S, 2011. Virtually no firm our size and few firms larger than us engage in this process both because of the <br /> cost and time commitment. <br /> • Same day processing within 24 hours of receipt —meeting your timeline while providing the highest mail <br /> availability because of our multiple postal runs <br /> • Highest quality of MICR encoding error ratio and on-time processing in the industry <br /> • Competitive pricing <br /> • Timely remittance posting file delivery <br /> • Customized file specifications <br /> • Service quality standards higher than industry standard <br /> • Online electronic Suspense and Exception processing services that will reduce the volume of unprocessable items <br /> • RetailWEB for image processing with payment inquiry, research, audit, and retention requirements and full <br /> image workflow and content management tool <br /> • Electronic ICL Formats and files for use in Check 21 directly to the Bank of your choice <br /> • Electronic ACH transaction processing <br /> • Customer Database Look-up for posting, improved accuracy, and data enrichment. <br /> • Credit Card Transactions <br /> • Security for tax payer customer information. <br /> • Independent provider — allows for Everett to select or change to any financial institution without impacting <br /> lockbox processing services. <br /> • Leading edge technology including OCR, MICR, ICR, CAR, LAR, and Mark Sense <br /> • Proven successful major account implementation processes and experience for ease of transition. <br /> • Constant record of process improvement with "LEAN" processes and state-of-the-art technology <br /> 54 <br />