2011/05/04 Council Agenda Packet

Everett Transit Comprehensive Plan Outreach Process Past&Current Activities: Everett Transit has compiled information from several resources to incorporate into the comprehensive plan update.This comprehensive plan update is being created in-house while utilizing external resources for specific areas and review. A sub-committee of the Transportation Advisory Committee (TAC) has been compiled for review and comment on all areas of the plan update. The TAC as a whole has been asked to provide any suggestions for Transit improvements or projects to ET management. A stakeholder meeting was conducted early in our process to discuss needs of our area businesses, community and bus riders. This stakeholder group included 19 members of our community.These members included representatives from: Naval Station Everett,Snohomish County, Boeing, PUD, Downtown Everett Association, City of Everett Planning, Para Transit Riders and Fixed Route Bus Riders. Customer comments for both Fixed Route Bus and Para Transit Service including; conversations,e-mails, feedback forms and phone calls have been compiled and evaluated for suggested improvements. ET had a Rider/Non-Rider random telephone/iniernet/mail survey conducted by PRR in 2010.This survey randomly selected 2,500 Everett residents soliciting their feedback.A total of 401 surveys were obtained; 205 from riders, 196 from non-riders of the Everett Transit System. ET management asked staff(drivers&administration)to assist them with the formation of core values. These core values will assist us in creating an updated mission statement. Ridership Surveys were conducted in partnership with Community Transit in 2008-the data gathered in the survey is extremely valuable as the feedback provided directly speaks to the similarities and differences between the partner agencies. Future Activities: Written surveys for employee feedback will occur by June 2011. ET's Outreach personnel is having multiple events between May and June, customer suggestions at those events will be forwarded and evaluated for suggested improvements. Online Surveys soliciting feedback to Employee Transportation Coordinators (at local businesses) and ET's Peer agencies will occur by July 2011. Upon completion of the outreach process,the information will be compiled, evaluated and added into the Comprehensive Plan Update within the topic sections. The new 2010 Census Data will be utilized to reaffirm what we already knew of our population and to identify changes in our community that may need specialized communications or assistance. As chapters of the plan are drafted,they will be available for review at the TAC meetings as well as at the ET main office and customer service centers. 2