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DOL will: <br /> • Make the IHPS available for access seven (7) days a week,with the exception of scheduled maintenance, and <br /> unforeseen outages. <br /> • Update User access as requested by Licensee's Contract manager. <br /> • Provide support if needed to access IHPS. <br /> 5. PROGRAM SUPPORT COMMUNICATIONS <br /> Licensee and User may contact DOL Data Sharing Contracts Unit for IHPS related questions and issues at: <br /> The Program Support for DOL is: <br /> Department of Licensing <br /> Data Sharing Contracts Unit <br /> PO Box 2076 <br /> Olympia,WA 98507-2076 <br /> Phone: 360-902-3708 <br /> E-Mail: dapscomm@dol.wa.gov <br /> Monday-Friday 8:00 a.m.to 5:00 p.m., except state holidays <br /> For questions and issues related to SAW, please contact Washington Technology Solutions(WaTech)at: <br /> The Program Support for SAW is: <br /> WaTech <br /> Phone: 360-586-1000 (local) <br /> 855-928-3241 (long distance) <br /> E-Mail: Servicedesk@watech.wa.gov <br /> K5881 Page 11 of 14 1/20/2017 <br />