WA ST Dept of Social and Health Services DSHS 6/1/2017

Special Terms and Conditions services authorized in the plan; (4) Adequate communication skills to convey and understand, either directly or through an interpreter, information required to implement the client's written ISP(s) and verbal instructions; and (5) Adequate skills to maintain provider records of services performed and payments received. j. Contractor shall ensure that the care providers are able to: (1) Understand specific directions for providing the care that an individual client requires; (2) Provide services within the scope of practice for their profession/skill level; (3) Observe the client for change in health status, including weakness, confusion, and loss of appetite; (4) Identify problem situations and take appropriate action; (5) Respond to emergencies without direct supervision; and (6) Accept the client's individual differences and preferences when performing routine tasks. k. The Contractor shall provide after-service duties, including but not limited to: (1) Satisfaction Surveys and/or follow-up contact with clients, their families, guardians or primary caregivers regarding their satisfaction with the services provided. Such surveys or follow up contact will include a process to document and report responses; (2) Investigation, documentation and resolution of all complaints or incidents regarding the service provided; and (3) Periodic monitoring of service documentation records, verification of provider qualifications, and of billing and payment data in SSPS, functions and documentation need to be performed in a manner that can be proven upon inspection. The Contractor shall make available to DSHS any request for the inspection or verification of the above mentioned duties for monitoring purposes. 27. Consideration. Total consideration payable to Contractor for satisfactory performance of the work under this Contract shall be based on the following: a. The fee for service shall not exceed the rate listed in Exhibit A— Rate Table. b. DSHS will only reimburse the Contractor for the number of hours authorized and provided per client. c. In case of a legislatively mandated vendor rate changes, the rates will be adjusted accordingly and will be incorporated into this Contract on the date the rate(s) become effective. DSHS will provide written notification of rate changes to the Contractor. d. The fee for transportation is an established rate of 0.51 per mile. The monthly payment for all services provided to any Client will not exceed the amount authorized in the Client's ISP and in the DSHS Central Contract Services 1803LP DDD Respite in Community Settings(5-6-11) Page 13