Advanced Utility Systems 8/25/2017

Advanced Utility Systems Quote SOW-AT6281 When an item is escalated, the appropriate participants are notified via formal communication (email, fax, or registered mail), which includes a summary of the concern/issue and the analysis of each party's position. The participants must be provided with sufficient time, to review the analysis and concerns prior to scheduling any resolution meetings. The levels of escalation and the participants in each level include: 1. Engagement Resource (Technical Specialist, Implementation Specialist, Application Consultant) 2. Engagement Manager (Project Manager) 3. Engagement Sponsor (Manager of Client Services) Standard of care/warranty disclaimer The standard of care applicable to the Professional Consulting/ Information Technology (PC/IT) services arising under this SOW will be the degree of skill and diligence normally employed by PC/IT consultants performing the same or similar services. No further warranty of guaranty, expressed or implied, is made with respect to the services furnished hereunder and all implied warranties are hereby disclaimed including the warranty of merchantability and fitness for a particular purpose. Notes • This quote is valid for 30 calendar days from the date of issue and supersedes any previous offers related to services outlined • The hours provided within this SOW are estimates only and the client will be advised if the hours are to exceed the estimate above • Additional work will be charged at the above noted hourly rate and in minimum increments of one (1) hour for all SOWs Authorization Signature indicates the parties have read, understood and agreed to all the contents of this quote. Authorized by Everett: Authorized by Advanced Utility Systems: ivtito \ . - • Aug 15th 2017 Nam Coate ' Name/Date AT ST: City Clerk A PROVED TO RM JAMES D.ILES,City Attorney Advanced Utility Systems Page 3 of 3