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City of Everett <br /> Cloud and/or Offsite Hosting Terms and Conditions <br /> g@g <br /> ONLINE REGISTRATION AND SERVICING AGREEMENT between CITY OF EVERETT and <br /> CIVICPLUS, INC. dba CIVICPLUS (Service Provider) <br /> Exhibit B <br /> This document is part of the Agreement and this document supersedes any inconsistent <br /> provisions in the Agreement. <br /> Terms and Conditions Clauses 1-13 are mandatory for every engagement. <br /> Suspension of Service: In the event of termination of the contract, the 1 <br /> 7. Termination and <br /> Service Provider shall implement an orderly return of City of Everett data in CSV or XML or <br /> another mutually agreeable format. The Service Provider shall guarantee the subsequent secure <br /> disposal of City of Everett data. <br /> a) Suspension of services: During any period of suspension or contract negotiation or <br /> disputes, the Service Provider shall not take any action to intentionally erase any City of <br /> Everett data. <br /> b) Termination of any services or agreement in entirety: In the event of termination of any <br /> services or agreement in entirety, the Service Provider shall not take any action to <br /> intentionally erase any City of Everett data for a period of 90 days after the effective date of <br /> the termination. After such 90 day period, the Service Provider shall have no obligation to <br /> maintain or provide any City of Everett data and shall thereafter, unless legally prohibited, <br /> dispose of all City of Everett data in its systems or otherwise in its possession or under its <br /> control as specified in section 7d) below.'Within this 90 day timeframe, vendor will continue to <br /> secure and back up City of Everett data covered under the contract. <br /> c) Post-Termination Assistance: The City of Everett shall be entitled to any post-termination <br /> assistance generally made available with respect to the Services unless a unique data <br /> retrieval arrangement has been established as part of the Service Level Agreement. <br /> d) Secure Data Disposal: When requested by the City of Everett, the provider shall destroy all <br /> requested data in all of its forms, for example: disk, CD/DVD, backup tape, and paper. Data <br /> shall be permanently deleted and shall not be recoverable, according to National Institute of <br /> Standards and Technology(NIST) approved methods and certificates of destruction shall be <br /> provided to the City of Everett. <br /> 8. Background Checks: The Service Provider shall conduct criminal background checks and not <br /> utilize any staff, including sub-contractors, to fulfill the obligations of the contract who has been <br /> convicted of any crime of dishonesty, including but not limited to criminal fraud, or otherwise <br /> convicted of any felony or any misdemeanor offense for which incarceration for a minimum of 1 <br /> year is an authorized penalty. The Service Provider shall promote and maintain an awareness of <br /> the importance of securing the City's information among the Service Provider's employees and <br /> agents. <br /> 9. Data Dictionary: Prior to go-live, the Service Provider shall provide a data dictionary. <br /> 10. Security Logs and Reports: The Service Provider shall allow the City of Everett access to <br /> system security logs that affect this engagement, its data and or processes. This includes the <br /> ability for the City of Everett to request a report of the records that a specific user accessed over <br /> a specified period of time. <br /> 11. Contract Audit: The Service Provider shall allow the City of Everett to audit conformance <br /> including contract terms, system security and data centers as appropriate.The City of Everett <br /> 3 ! Page f <br />