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City of Everett <br /> Cloud and/or Offsite Hosting Terms and Conditions <br /> ONLINE REGISTRATION AND SERVICING AGREEMENT between CITY OF EVERETT and <br /> CIVICPLUS, INC. dba CIVICPLUS (Service Provider) <br /> Exhibit B <br /> This document is part of the Agreement and this document supersedes any inconsistent <br /> provisions in the Agreement. <br /> Terms and Conditions Clauses 1-13 are mandatory for every engagement. <br /> may perform this audit or contract with a third party at its discretion at the City's expense. Such <br /> reviews shall be conducted with at least 30 days advance written notice and shall not <br /> unreasonably interfere with the Service Provider's business. <br /> 12. Sub-contractor Disclosure: The Service Provider shall identify all of its strategic business <br /> partners related to services provided under this contract, including but not limited to, all <br /> subcontractors or other entities or individuals who may be a party to a joint venture or similar <br /> agreement with the Service Provider, who will be involved in any application development and/or <br /> operations. <br /> 13. Operational Metrics: The Service Provider and the City of Everett shall reach agreement on <br /> operational metrics and document the metrics in the Service Level Agreement. Examples include <br /> but are not limited to: <br /> a) Advance notice and change control for major upgrades and system changes <br /> b) System availability/uptime guarantee/agreed-upon maintenance downtime <br /> c) Recovery Time Objective/Recovery Point Objective <br /> d) Security Vulnerability Scanning <br /> By signing this Agreement,the Service Provider agrees to all of the above Terms and Conditions. <br /> Service Provider Name/Address(print): <br /> C <br /> 3 j . So &-14-) `ri' Sfir.e.6fi ;oo <br /> Service Provider Authorizing Official Name(print): <br /> Bâ–ºrICI/l ,, <br /> Service Provi r Authorizing Official Signature: <br /> Date: q 42-J 1 7 <br /> 41Pcige <br />