Northwest Ambulance and SNOPAC 10/3/2017

• Northwest will provide and maintain its own hardware and equipment. • SNOPAC will provide technical support as necessary to Northwest for startup of NWS service. Following successful startup, SNOPAC is not obligated to provide technical, administrative or unreasonable operational oversight of this MOA. C. Product Access and Maintenance. COE agrees to be the primary point of contact for all operational and technical matters related to this MOA. • Access to the MOBILE System under this Agreement is subordinate to MOBILE operation at SNOPAC. • Northwest agrees to comply with requests by SNOPAC for actions that are required for MOBILE system maintenance or repair. Such actions may include, but are not limited to, closing MOBILE software. Upon receiving requests to close MOBILE applications, Northwest agrees to immediately comply per the terms of the request. D. Training. SNOPAC will provide Northwest with written training documentation for the operation of NWS MOBILE applications. Upon request, COE will provide train-the-trainer training sessions for the operation of NWS MOBILE applications. E. Product Use. • Northwest agrees to only use these licenses for emergency EMS work directed by Snohomish County Fire and EMS. • Northwest agrees to control access to licenses and will not transfer or reassign licenses and will allow access to said licenses only to trained Northwest staff. • Northwest agrees to maintain unit status in a way that SNOPAC and COE can readily identify and assign available units to COE incidents. • Northwest agrees to comply with SNOPAC Operational Policies in regard to use of NWS software. • Northwest agrees to be responsive to operational or technical concerns expressed by SNOPAC or COE. • Northwest will institute internal policies and procedures which ensure compliance with this agreement. Northwest will inform SNOPAC of any violations in writing immediately, but no longer than 1 business day. 4. SECURITY At all times, Northwest will prevent non-Northwest user accounts from being used on equipment which has NWS applications. Northwest must ensure MOBILE applications are only accessed by Northwest employees,trained in the application's use, and who follow all applicable laws and policies regarding the use of information obtained from the MOBILE System. Northwest agrees to limit additional software to only SNOPAC approved applications. 5. MOBILE SYSTEM LIMITATIONS A. SNOPAC is not responsible for limitations of the MOBILE System, connectivity equipment and services, or software. B. The MOBILE System is occasionally taken out of service for upgrade or maintenance. SNOPAC or COE will exercise reasonable efforts to notify Northwest in advance regarding these planned events. SNOPAC/COE/Northwest Ambulance MOA for the Installation and Use of MOBILE Applications Page 2 of 5