Schedule Masters Inc 4/8/2018 - Laserfiche WebLink

Schedule C: Software Support Description and discounted additional license(s)purchase price as listed in SMI's then current License Fee Schedule. Price 26.3 Support fees shall be payable annually in advance; such fees shall be those in effect at the beginning of the period for which the 25. SUPPORT SERVICES PROVIDED fees are paid. 25.1 SMI shall assist Client in diagnosing errors and malfunctions 27. CONDITIONS OF SOFTWARE SUPPORT which occur when the Program is used by Client. SMI is not responsible for errors or malfunctions caused by any hardware or The following terms and conditions shall apply at all times while any third party operating system. Software Support is in effect: 25.2 SMI shall provide support services to Client to attempt to 27.1 Client shall provide SMI with access at Client's site and correct diagnosed errors and malfunctions. SMI shall attempt to through the use of telephone line(s) and modem(s) to Client's provide Releases that implement corrections and shall attempt to computer hardware,system software,the Program,and Client data assist Client in using the Program in a way that can avoid diagnosed files to perform the Software Support services. Client shall also errors,malfunctions and defects. provide sufficient on-site work space, electrical current, telephone 25.3 SMI shall provide support services to Client to attempt to keep and power outlets for SMI's use in performing Software Support. the Program compatible with the then current version of the 27.2 Client's computer system must be equipped by Client with an operating system of the computer hardware. internet connection capable of receiving email messages with 25.4 SMI may provide Client with new Releases for the Program attachments up to 5Mb in size. Client's computer system must be licensed to Client. Releases may include new features and functions configured to allow the opening of these attachments. added to the Program and/or may provide corrections to errors or 27.3 Client shall be solely responsible for backup software and malfunctions.The timing and content of Releases will be at the sole hardware. Client shall provide the safe storage of all backup tapes discretion of SMI. and/or disks. Client shall be responsible for keeping its computer 25.5 SMI will effect delivery of each Release to Client.All deliveries system free of computer viruses. and shipments of Releases will be at SMI's expense.The Client will 27.4 SMI shall be obligated to only support Authorized Users. install each Release within 30 days of receipt. 27.5 Client shall designate an individual who shall be the System 25.6 SMI shall use its best efforts to respond to Client's notification Manager.The System Manager must have a working knowledge of of material errors on the same day as notification is given to SMI or the Program and the system hardware and will be responsible for on the following business day. the computer system backups and user access.The System Manager 25.7 All Software Support shall be performed during the Service will also be responsible for recording and reporting errors and Hours unless other arrangements are mutually agreed to by the malfunctions and for recording and communicating the status of parties in writing. "Service Hours" shall mean the hours of on-call fixes to problems by SMI to Authorized Users. service coverage under this Agreement which are from 8:00 a.m.to 27.6 Client shall use its best efforts to notify SMI of any Program 6:00 p.m.MST during business days. errors or malfunctions on the same day such problems become 25.8 SMI will provide reasonable technical support by telephone apparent or on the following business day during Service Hours.SMI concerning use of the Programs and diagnosis of problems or errors. shall not be obligated to repair or otherwise rectify any corruption of Client's data files or remedy any loss of work resulting from an 25.9 Software Support does not entitle Client to Software Modules apparent problem not reported to SMI within the prescribed time or Programs available from SMI which are designed to increase the period. number of users,to add additional applications or to cover business functions that are not included in the Program currently licensed to Client. Such Software may be licensed from SMI. If such additional Software is licensed by Client, Releases relating to it will be available as part of Software Support under this Agreement upon current payment of the then current Support Fees for such Software. 26. PRICING 26.1 SMI will provide support services on an annual basis for a fee of$3,172.50, payable yearly starting on the anniversary date of the initial installation April 14th,2002. 26.2 In the event that the Client purchases additional licenses of the Program, support cost will increase by 15% of the non- Schedule Masters,Inc. - 8 - Software License and Services Agreement Rev. 20180115