Matrix Consulting Group 5/4/2018

Qualifications Overview to Conduct a Public Works Assessment EVERETT, WASHINGTON Possible Best Management Practices Streets are crack sealed on an ongoing basis in order to mitigate the penetration of water into to the street base. We would evaluate the programs and practices of each of the functions performed within the Public Works Department. The best practices utilized for comparison in this task would be based upon our accumulated knowledge and experience with efficient and effective organizations across the country, as well as through accepted industry benchmarks from such organizations as APWA, APPA, IFMA, and others. In completing this task we will use as one of the primary sources the latest version of the Public Works Management Practices Manual promulgated by APWA. Once the results have been completely analyzed, the project team would utilize them as a component in the definition of a detailed issue list that would highlight service level targets and operational similarities and differences between the maintenance-providers, which will lay the foundation for the outlining of assumptions in the following task. In addition, during this task, the project team would benchmark the staffing allocations, organizational structure and key operational practices against five to six comparable public works organizations. This comparative assessment will provide insight into how the City of Everett's structure, staffing allocations and key operating practices compare to other similar municipal public works operations. TASK RESULT This task will result in a comparison of Everett's Public Works Department operations to those of best management practices and comparable public entities. Conduct an Employee Survey and Stakeholder Interviews. The purpose of this task is to ensure that all staff within the Department and key stakeholders have an opportunity for input into the study. All department staff would receive an anonymous and confidential survey to allow them to provide input, based upon a set of questions designed by the project team, related to operational and work practices in the Department. Following the completion of the survey, the project team will summarize the findings of the survey and provide a copy to the City. In addition to the employee survey, the project team will work with the City of Everett to identify a list of key stakeholders — both internal and external to the City — for individual interviews. These stakeholder interviews would supplement those conducted during Task 1 and be targeted to discuss specific operational issues within the Department. Matrix Consulting Group Page 19