Washington State Department of Licensing 8/22/2018

Licensee is responsible to notify DOL in writing of any changes concerning the Administrator's name, phone number, or email address. Licensee may contact DOL contract manager at DataServicesdol.wa.qov. 17. CONTRACT DISPUTE RESOLUTION The Parties agree that time is of the essence when initiating the contract dispute resolution process. All disputes should be first resolved at the managerial level between the two entities. If internal management and or executive leadership cannot resolve the dispute, then the Parties agree to use the alternative dispute resolution process as follows: The Dispute Resolution Process will be initiated as follows: • Be in writing; • State the disputed issues; • State the relative positions of the Parties; • Be mailed to other Party's contract manager within three (3) business days after the Parties agree that they cannot resolve the dispute. During the resolution process the Parties agree that: • If the subject of the discourse is the payment DOL will continue performance and Licensee will pay the amount that it in good faith believes to be due and payable. • If the subject of the discourse is not the payment due, DOL will continue performance of work under this Agreement that is not affected by the dispute. The responding Party shall have ten (10) business days to respond in writing to the requesting Party's statement. The initiating Party shall then review the written statements of the responding Party and reply in writing within ten (10) business days Final determination of the Dispute will be done by the DOL Contracts Office, and will be final and conclusive unless, within five (5) business days from the date the Party receives such determination that Party requests a dispute panel in writing. If a dispute panel is requested, DOL and Licensee will each appoint a member to the dispute panel within five (5) business days. DOL and Licensee will jointly appoint a third member to the dispute panel, within the next five (5) business days. The dispute panel will review the written descriptions of the dispute, gather additional information as needed, and make a decision on the dispute in twenty (20) calendar days. The majority decision will prevail. The Parties agree that the decision of the dispute panel will be final and binding. 18. GOVERNANCE This Agreement is governed by the laws of the state of Washington and any applicable federal laws. Venue for any legal action arising out of this Agreement is the Thurston County Superior Court. In the event of an inconsistency in terms of this Agreement, or between the terms and any applicable statute or rule, the inconsistency will be resolved by giving precedence in the following order: 1. Applicable federal and Washington State laws, and regulations; 2. Specific Terms and conditions of this Agreement; Page 6 of 12 April 2018