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gtechna <br /> 4.4.1.2 Prerequisites <br /> Users should have some basic operation knowledge to handle electronic mobile devices such as <br /> smartphones and basic computation knowledge to handle laptop/computer applications such as Microsoft <br /> Word (e.g. enter information, print documents, and save information). <br /> 4.4.1.3Required materials <br /> The customer will provide the training room where the training session will take place. In order to <br /> enhance the training material presentation, a room with a projector and Wi-Fi is highly recommended. <br /> For the Command Centre training session is desirables that the trainees may have access to a computer <br /> system in order to do some exercises during the training session. For the Mobile application training <br /> session, is requested that all mobile devices, printers and paper rolls are available, installed and batteries <br /> charged in order that the customer officers can practice during the session. <br /> 4.4.1.4Command Centre session <br /> Training audience; Managers, supervisors, administrative staff, customer service staff, court staff <br /> Duration: 90-120 minutes <br /> Objective: At the end of the session, the user will be able to perform the administrative, control <br /> and track activities on the Officer Command Centre web application. The training will cover the <br /> following topics: <br /> o Logging in &password reset <br /> o General Navigation <br /> o Ticket Module <br /> • Ticket lists <br /> • Ticket list functions <br /> • Voiding/Retiring a ticket <br /> • Changing the status of tickets <br /> • Adding a manual ticket (Adding Tickets, Ticket profile) <br /> o Payment Module: (Ticket Payment process) <br /> • Paying for a ticket in the system <br /> • Paying for a ticket that has been issued in the field, but has not yet appeared in <br /> the system <br /> • Adding transactions to a ticket <br /> • Viewing already created court summons and export files <br /> • Batch close payments <br /> o Ageing process <br /> o User device/management <br /> o Import/export process <br /> o Infractions Module <br /> • Listing infractions (laws) <br /> • Adding new laws <br /> a Editing existing laws <br /> o Geo base Module <br /> a Listing streets <br /> • Adding a street <br /> • Editing a street <br /> a Adding a district <br /> a Editing a district <br /> • Listing all streets in a district <br /> o Clients Module <br /> • Listing existing client devices (PDAs/Handhelds) <br /> • Adding a new device <br /> Statement Of Work Officer Parking"' - City of Everett 12 <br />