LA Consulting Inc 9/12/2018 - Laserfiche WebLink

EXHIBIT A Scope of Work The project tasks will be further defined with milestone changes if the information obtained from Task A1.1 warrants. City assistance: Receive schedule and use to plan effort. Product: A detailed schedule will be prepared. TaskA1.3—Establish a Review Committee To ensure an effective program, operational effort, and credibility with all levels of the organization, a Review Committee of 8-10 members of staff will be established by the City. The group, composed of management and key representative personnel from various groups, shall be updated at major milestones and provide direction to LAC. In addition,the Committee will periodically review progress and accomplishments, as well as provide LAC with guidance and counsel. Committee members will develop a firsthand understanding of the project findings as they are documented and presented. This method will promote a sound understanding of the analysis process and ensure the credibility of the findings and recommendations of LAC. It is recommended that the Department appoint an in-house coordinator to work closely with LAC. This individual will assist in researching and compiling the required data, and act as a liaison between the Committee and LAC. The Committee will consist of selected office and field operational personnel, and key Department staff They will work with LAC's project team on baseline information, identification of best management practices, as well as the review of findings and recommendations. City assistance: Select and assign Review Committee and Study Coordinator that guides compilation of data request by LAC and forwards to LAC. Product: A Review Committee and study coordinator appointed to work with LAC to ensure study credibility and assist in data research. Task A1.4—Conduct Orientation To establish a uniform understanding of the operations and LAC's role between the Committee and the project team, a general orientation session will be conducted. During this meeting, LAC will describe, in detail, our proposed approach, our schedule, and identify any potential problems along with what data will be researched and compiled, and the results and benefits that can be expected. A series of six(6) meetings will be conducted with all relevant employees in the Department, to outline the process being planned. City assistance: Attend kickoff meeting and provide input as necessary. Product: A uniform understanding between staff participating in the study and LAC as to the project objectives,work methods, and schedule. TASK A2—EXAMINATION OF SERVICES AND FIELD REVIEW After a Review Committee has been established and orientation meetings have taken place, LAC will begin interviewing staff(30 are estimated) and collecting data on all aspects of the current operations, with field reviews of 10-to 15-person days planned. This effort will be performed through a series of sub-tasks described below. This Task A2 resulting work product will be an 8/14/18 Exhibit A-3 City of Everett,WA