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Exhibit "A" <br /> Scope of Services, Time of Performance, Budget, <br /> Payment, Notices, and Representatives <br /> I. Scope of Service <br /> A. Activities/Project Description <br /> The Subrecipient will be responsible for administering the Rental Housing Mediation Service program <br /> in a manner satisfactory to the City and consistent with any standards required as a condition of <br /> providing these funds. Such program will include the following activities eligible under the Community <br /> Development Block Grant Program: <br /> Program Delivery <br /> Activity: <br /> The Rental Housing Mediation Service will serve Click or tap here to enter text. persons by providing <br /> (a) Education/Information on Landlord-Tenant Rights/Responsibilities: Landlords and tenants will be <br /> educated through phone and in-person sessions.A"Summary of the Residential Landlord-Tenant Act of <br /> Washington"will be mailed to any citizen of Everett who makes such a request by phone or mail. <br /> (b) Initial Phone Consultations: RHMS professionally trained intake staff receive calls from Everett residents <br /> to coach them to have productive conversations with their landlord to maintain housing as well as send <br /> brochures to individuals, and families, make referrals to appropriate sources of assistance, and inform <br /> callers. <br /> (c) Mediation Services: RHMS continues our productive relationship with the courts including providing on- <br /> site mediation services for landlord/tenant disputes at small claims court. <br /> (d) Fair Housing Counseling: RHMS is an essential component of Fair Housing Counseling for the City of <br /> Everett,working with clients to assess issues of discrimination, resolve housing issues, provide pertinent <br /> information and make referrals. <br /> (e) Information and Referral: Assistance is provided to clients in an effort to process their complaints with <br /> Washington State Human Rights Commission,the Federal hotline or other legal service providers.We have <br /> developed a strong collaboration with Snohomish County Legal Services to refer clients needing <br /> immediate legal intervention to prevent unlawful evictions.We also refer client to the Housing Justice <br /> Project at the courthouse for review of notices which require legal advice. . <br /> General Administration <br /> [Description of general administrative services to be performed in support of activities noted above] <br /> The Rental Housing Mediation Services program is administered by Volunteers of America Dispute <br /> Resolution Center of Snohomish County. <br /> Volunteers of America Western Washington will provide accounting, human resources,computer services, <br /> and other administrative support. <br />