2019/02/27 Council Agenda Packet

Ms.Pollner also will serve as the day-to-day contact for the City. She will work closely with you by staying in ongoing communication with your staff and elected officials. This two-way approach helps to keep the entire Holland&Knight team working in sync with—and accountable to—the City. It ensures the Holland&Knight team: » Stays fully informed of Everett's expectations,urgencies,and interests. » Can assess,in real time,progress made and what adjustments in strategy and staff resources may be needed. » Is immediately responsive to project funding,policy or regulatory issues,and questions that may or could arise from congressional,White House,or agency developments and discussions. » Provides the City with timely updates on fast-moving developments in Congress or the Administration. Client-Value Services: To provide effective representation and service at all times,Holland& Knight's Public Policy&Regulation Group created a management approach that replaces the use of billable hours in fixed-fee matters with a client-value approach. This ensures clients receive not only a highly valued senior advocacy team based on a negotiated scope of work,as we have proposed in this proposal,but allows us to bring in other members of the firm as needed strategically—at no additional cost to the client. Our approach maintains the highest level of service while staying within your budget. Evaluation of Performance/Results: Holland&Knight believes that regular evaluation of our performance,progress,and outcomes are important in our relationship. As we do for all of our clients,we suggest having a face-to-face discussion at least every six months between the team managers and City staff. At these meetings,we would discuss objectives,project outcomes and achievements,progress toward results,accountability,and the quality of the communications and feedback between Holland&Knight and the City of Everett. Holland 8c Knight Confidential Presentation for the City of Everett I 34