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E. How does your approach meet or exceed our needs as described in the <br /> specifications? <br /> F. What is your availability for this project? Please include a statement of other <br /> work currently under way or anticipated to be in progress during the time frame <br /> of this project and show how you intend to schedule projects so this project is <br /> accomplished as well. <br /> G. Provide a timeline plan for this project and include any City of Everett staff time <br /> requirements. <br /> H. Describe how the organization will deliver the services for items listed in <br /> section 2 and of this REP. Please include: Name and description of any 3rd <br /> party organizations that will participate in the delivery of the services. <br /> I. Describe the firm's capabilities in relation to the requirements of this proposal. <br /> J. Describe your process to ensure compliance with Washington State laws and <br /> regulations. <br /> K. Describe any relevant software programs that your firm proposes utilizing for <br /> this contract. <br /> L. Address any remaining points in specifications not described above. <br /> M. Does your firm intend to subcontract any portion of this contract? If so, please <br /> provide the following: name of the firm(s), the percentage of work to be <br /> performed by each subcontractor, and a description of the nature of work <br /> performed by each. <br /> 3. Communication, Customer Services, and Training <br /> A. Describe how your company/project manager will keep City of Everett timely <br /> informed of any issues related to delivering the services described in this RFP. <br /> B. Describe your company's customer service. What is your company's policy for <br /> returning calls and e-mails? <br /> C. Describe your approach to achieving Customer Satisfaction. <br /> D. Describe your on-going training of your staff to assure daily working knowledge <br /> as applicable to this contract. <br /> E. Where is your office located, and what are your customer service hours (Pacific <br /> Time)? <br /> F. How will your project manager communicate with City of Everett's project <br /> manager in all phases of the contract? (How often are status reports <br /> provided)? <br /> 4. Risk, Performance, and Quality Assurance <br /> A. Submit no more than five (5) completed relevant project experiences, within the <br /> past five years that demonstrate successful contract performance similar in <br /> size and scope as described in this RFP, include any government experience. <br /> Include the following for each reference: <br /> a. Company name and full address <br /> 15 <br /> 150 <br />