Blackbox 5/28/2019 - Laserfiche WebLink

:4>BLACK BOX 1. Executive Summary The City of Everett's desire is to upgrade the NEC Maintenance Administration (MA4000/UCE Manager) and MTS Call Accounting applications from 2013 SP1 to current versions, and migrate the data base to customer provided virtual servers.The upgrade will be supplied as part of existing Software Assurance "SWA" from NEC and MTS and once upgraded the applications will be supported by both Black Box and NEC engineering. 2. Solution Scope The Upgrade will consist of moving the existing applications to current version on customer supplied hardware and operating systems meeting the minimum requirements to be determined during a customer kickoff meeting. As part of the migration process all existing licenses will be retained and upgraded.The upgrades will be scheduled as a single phase project encompassing each application upgrade over a period of a few days to allow for regular and off hours work.The upgrade project will be managed by both Black Box and NEC Project Managers with the actual upgrade performed remotely by NEC Professional Services labor that is included as part of the total upgrade project with additional assistance provided by on site customer staff. These are software version only upgrades, new features and or applications may be available, if requested additional features maybe configured and licensed, these are outside of this SOW and will be billed as actual at the end of the project or under an Installation Change Order. 1. Maintenance Administration Application "MA 4000/UCE Manager" a. Current version UCE 2013 SP1, server 2008 b. Upgrade on new virtual server, customer is responsible to supply required server HW and SW to be determined based on site requirements during customer kick off meeting. c. Preform the actual upgrade during normal hours determined by the customer d. Testing &follow up of new system version. e. Integration to MTS call accounting software 2. Telecom Expense Management Application "MTS" a. Current version 2012, server 2008 b. Upgrade on new virtual server, customer is responsible to supply required server HW and SW to be determined based on site requirements during customer kick off meeting. c. Preform the actual upgrade during normal hours determined by the customer d. Testing&follow up of new system version. e. Integration to NEC UCE Manager/MA4000 application Note: Based on information provided about the City of Everett existing voice network see below UCE PBX requirements along with the noted warnings in red pertaining to EOL products: Project Description: Professional Services will provide a remote engineering resource to lead effort and assist Solutions Integrator with migrating existing functional MA4000 system database(s) to Customer provided new server and install latest MA4000 GA version as outlined in the Services Description below. Included will be MA4000 Administrative System version differential training (up to 2 hours). If additional time is required as a result of project scope change or delays outside the control of NEC, it will be billed at rate shown below. Note 1:This quote is offered based upon understanding that NEC Professional Services does not provide services to an environment that is end of life.Should EOL or out of support PBX's or applications exist, it is necessary that they be brought current to take advantage of the improvements and features available with updated equipment prior to this engagement. Solutions Integrator is also required to have NEC certified technicians on staff for all products encompassing the solution in which this request is part of. Note 2:This quote is offered based upon designations provided in UCE presales questionnaire as completed by Solutions Integrator and the understanding that the project work, aside from design, is considered to be one contiguous effort unless NEC determines otherwise. Statement of Work Page I 1 April 23, 2019