CUES Inc 7/12/2019 - Laserfiche WebLink

CUES ' Exhibit A CUES Software Support Plan Options The CUES Software Division offers comprehensive support services to fit your organization's needs and budget. This is just one way CUES demonstrates that it is committed to helping you get the maximum performance and benefit from your software and hardware investments. Software support is provided in three categories based upon the customer's support needs. 90 Day Support Plan When a customer purchases a Granite Software Product from CUES,they automatically receive a"90 Day"Support Plan for a period of 90 days following the delivery of the software.This period begins when the software has been installed,activated and the end users trained on the operation of the software.The 90 Day Support Plan is offered to Granite-trained end-users only.These end-users will have completed a training program from a CUES representative.All customer information and contact information will be verified upon receipt of all support calls to the CUES Help Desk. Within the 90 Day Support Plan term,customers may upgrade to the most current version of Granite Software and receive support services as outlined below: Annual Support Plan Customers who seek to maximize the return on their software investment for may enroll in the Annual Support Plan program to receive continuous upgrades and enhancements. Especially those users who experience frequent employee turnover or have multiple crews should invest in an Annual Support Plan for each of their purchased Software Products to stay current with new technologies and to ensure productivity with up-time in the field. The Annual Support Plan enrollment period begins any time during the complementary 90 Day Support Plan period up to one hundred and fifty days(150)from the original date of activation of the Software Products.The Annual Support Plans are valid for 1 year and must be renewed annually. The CUES Help Desk provides the following services under these plans: • Telephone support Monday through Friday,8 AM to 5 PM ET • Email support via GraniteSupport@cuesinc.com or Fax support via fax at 1-407-425-8469 • Remote Online Technical Support* • Access to online support services(including FAQ's,The Cues Knowledge Base,User Forums and downloads) • Online review sessions with a support specialist pre-scheduled at a mutually convenient time.The topics can cover the base product as well as advanced user concepts and best practices. • Free ongoing software maintenance and enhancement Release Updates(available online for download including the latest technical documentation and the most current version of the Granite Software) • User configuration assistance via an online interactive technical support team The Annual Support Plan fees per eligible software product are: GraniteNet Premium Support Plan $1,800.00 per Premium Inspection Software Package** GraniteNet Basic Support Plan $900.00 per Basic Inspection Software Package** GraniteNet No Video Basic Support Plan $450 per GraniteNet No Video Software Package** GraniteNet Office Support Plan $350.00 per Office Software Package** GraniteNet Web Portal Support Plan $2,500.00 per Web Portal Software Package** GraniteNet Data Management Support Plan $1,800.00 per Inspection Data Management Software Package** GraniteNet Websync Portal Support Plan $500.00 per Websync Portal Software Package** 01/29/2019 CUES Software Support Agreement Terms,Conditions,and Fees Page 3 of 6