CUES Inc 7/12/2019 - Laserfiche WebLink

CUE Support for the GraniteNet Viewer Software Package Since the Viewer Software Package comes bundled with the purchase of other CUES software packages,the terms of support are covered under the support purchased for the software for which it came bundled with. *Certain elements of the support plans require the customer to have internet access. **Plans must be renewed within 60 days after the expiration date to avoid re-enrollment fees. Please review the Enrollment and Upgrade Policy below in Exhibit B. ***CUES reserves the right to determine that a particular technical issue may be caused by a Third Party software vendor, which could require,for example, advanced database administration. In such cases, CUES may escalate this issue to one of its professional services resources at an additional fee structure or refer the issue to the Third Party software vendor for resolution. Per Incident Support Customers who do not utilize an annual support plan have the option to purchase support on an as-needed, `pay-as-you-go' basis. A$50 minimum credit card charge per call for the first hour and$25 per hour thereafter for the same incident shall be charged to initiate each trouble ticket. 01/29/2019 CUES Software Support Agreement Terms,Conditions,and Fees Page 4 of 6