CUES Inc 7/12/2019 - Laserfiche WebLink

CUE Exhibit B CUES Software Enrollment and Upgrade Policy CUES manufactures constantly evolving software products to meet its customers' requirements. Therefore, to provide its customers with continuously improved software,CUES has specific upgrade policies and eligibility rules which are tied to enrollment in its Annual Support Plan for each purchased product described in Exhibit A,herein.There are two types of upgrades available: 1. Simple upgrade to the most current version of the customer's Granite XP or GraniteNet Software. 2. Comprehensive one-time "Granite XP to GraniteNet"upgrade of all eligible software licenses. *Additional charges not covered by the Support Plan may apply such as hardware upgrades,data conversion services and re- implementation fees. When a customer purchases a new CUES Software product,the customer automatically receives a complementary"90 Day"Support Plan for a period of 90 days following the activation or training of the software, which ever comes later. The 90 day period begins when the software has been installed and activated with key codes provided by CUES and recorded in its customer tracking database.For customers who will receive on-site,basic operator training,the 90 day period begins on the final day of the on-site training report provided by CUES. During the 90 Day Support Plan period,the customer is eligible to upgrade upon request to the most current version of Granite Software they have purchased. Existing Support Plan customers must renew their enrollment in the Annual Support Plan within 60 (sixty) days of the current plan's expiration date to maintain their enrollment and eligibility status to obtain software upgrades. Customers who fail to renew their Support Plan within the 60 day grace period shall be charged a re-enrollment fee per eligible software product plus the cost of the Annual Support Plan prorated amount per month for the elapsed time without coverage up to 3 years(36 months). After 3 years(36 months)without a valid Support Plan,re-enrollment in the Annual Support Plan program is not permitted, however the software may function perpetually in a customer-controlled environment without support or customer may purchase new software licenses. CUES or its authorized Dealers may notify the Customer that their Plan(s) is/are nearing the end of its/their term, but it is the sole responsibility of the Customer to keep the Annual Support Plan current and effect payment to CUES to avoid any possible re-enrollment fee(s). Expiration dates are clearly shown on Customer's account record available via the secure Customer Support Portal. Customers who have not enrolled in the Annual Support Plan may contact CUES to obtain a quote for the two types of upgrades available described above. The re-enrollment fees for each individual software license are listed below: Re-Enrollment Fee Premium Package $2,500.00 Basic Package $1,750.00 No Video Basic Package $900.00 Office Package $500.00 All GraniteNet Viewers may be upgraded for free. CUES may notify the Customer that a Support Plan is nearing the end of its term,but it is the sole responsibility of the Customer to keep the Support Agreement current and effect payment to CUES to avoid any possible re-enrollment fee(s). 01/29/2019 CUES Software Support Agreement Terms,Conditions,and Fees Page 5 of 6