WSU 8/6/2019 - Laserfiche WebLink

On October 31, the Metro Center team had a phone meeting with Hil Kaman, George Kosovich (Assistant Superintendent of Verdant Health)and Mallory Taylor(Community Outreach and Enrollment Manager for Community Health Center of Snohomish County)to further discuss the request and the needs of the program. Proposed Process Developing an evaluation will first require building consensus among CHART partners to define project outcomes. Doing so establishes the framework for the evaluation and helps define the pathway that CHART participants take as they progress through the program.The process of building consensus begins in the Pre-Assessment and Assessment phases described below. Once outcomes are identified, we can determine how and when they can be measured and assess the economic impacts of the program during the Implementation phase. Pre-Assessment A Pre-Assessment helps us accurately gauge the scope and question design of the Assessment phase including the number of individuals to be engaged, common themes and differences. The Metro Center conducted a Pre-Assessment in January/February 2019. Kevin Harris completed interviews with representatives from five core organizations to discuss the general goals and perception of the proposed project, and to identify which key stakeholders should be engaged in the Assessment phase. Assessment The Assessment will identify potential consensus points among stakeholders around CHART program outcomes and how they will be measured, as well as identify potential processes that will yield the best information to create the evaluation design. Using feedback obtained from pre-assessment interviewees, we will determine a roster of 20-25 stakeholders for informal one-on-one assessment interviews.We will send questions to participants in advance for their thoughtful consideration. Participants will be informed that their names will not be associated with their opinions and statements, to enable frank and open conversation. The common themes (and differences)that emerge from these interviews will help us design one or two group convenings for up to 75 participants and respective processes,to address the following: 1. Define the CHART program, including specific objectives, participant requirements, roles of each participating entity and the timeline for delivery of the CHART program. 2. Define the expected outcomes, how and when each outcome will be measured, and how many times each outcome will be measured during delivery of the program. 3. Consider potential good and bad unintended consequences, such as lower emergency department use, but greater primary care use, and how to capture the costs or benefits of such consequences. 4. Establish a pathway to convert outcomes into success or failure, and whether a threshold number of failures within the delivery timeline will result in disqualification from the program. 5. Establish a method to use success/failure rates, cost of delivery of the program,and costs/benefits of intended and unintended consequences into the program evaluation. Additionally, we will assess the availability and utility of data for use in the evaluation. 3/15/2019 MetroCenter.wsu.edu Page 2 of 3