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B. Describe your company's customer service. What is your company's policy for returning calls <br /> and e-mails? <br /> C. Describe your approach to achieving Customer Satisfaction. <br /> D. Describe your on-going training of your staff to assure daily working knowledge as applicable to <br /> this contract. <br /> E. Where is your office located, and what are your customer service hours(Pacific Time)? <br /> F. How will your project manager communicate with City of Everett's project manager in all <br /> phases of the contract? Include how often are status reports provided. <br /> 4. Risk, Performance, and Quality Assurance <br /> A. Submit no more than five (5) completed relevant project experiences,within the past five <br /> years that demonstrate successful contract performance similar in size and scope as <br /> described in this RFP, include any government experience. Include the following for each <br /> reference: <br /> a. Company name and full address <br /> b. Point of contact name,title,e-mail address,and phone number <br /> c. Contract title, number,start and completion dates <br /> d. Contract description &order/service details <br /> B. Have you defaulted on any contracts within the past three years or failed to meet contract <br /> terms? If so, describe. <br /> 20 <br />