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CITY <br /> One Step Software Agreement <br /> This One Step Agreement is effective upon the signing date in Exhibit A between One Step Systems and the <br /> City of Everett ("Customer") and incorporated into the Agreement for Purchase, Installation and Training of <br /> One Step Web Version 4.0 by the City of Everett. <br /> Definitions—The following words and phrases shall have the following meanings in this Agreement. <br /> Affiliate — shall mean any direct or indirect subsidiary of Customer for so long as the subsidiary <br /> remains an Affiliate of Customer. <br /> Authorized user—Those users utilizing the Software so long as it is an employee of Customer. <br /> Current Base Software - the most current version of the Software as maintained by One Step in its <br /> offices and as described in the documentation. <br /> Customer — for purposes of the Agreement, Customer shall be deemed to include any Authorized <br /> Company. <br /> Customer Specific Non-Conformity - Non-conformity that is caused by the following: use of the <br /> Software by Customer not in material conformity with the Documentation, incorrect or incomplete <br /> data or input provided by Customer for the Software: and use with the Software of any modifications <br /> other than indicated or authorized by One Step. <br /> Documentation - the user guides and other instructional and reference materials distributed by One <br /> Step with the Software and such guides and materials updated and redistributed by One Step from time <br /> to time. <br /> Module —functionality that is separately licensed by One Step hat can be utilized with the Software <br /> that is not functionality previously provided to Customer or derived from the previously provided <br /> Software pursuant to this Agreement, <br /> Non-Conformity any failure of the Software to operate in conformity with the most recent edition of <br /> the documentation distributed by One Step to Customer to which such failure relates. <br /> Software — means the Software utilized by the system to which Customer is granted access <br /> hereunder including the procedures, rules routines, machine readable source code and object code <br /> associated therewith, as the same may be modified, updated, upgraded, enhanced, improved or <br /> customized by way of Services or otherwise. <br /> Service - means installation, training, consulting. project management, data conversion, custom <br /> programming, Support Services, and hosting services provided by One Step. <br /> Support Services - those Updates and Upgrades set forth herein for which Customer has contracted <br /> for support. <br /> Update- revisions or additions to the Software which are intended to correct errors, improve efficiency <br /> or to incorporate additional or alternative functionality, but do not constitute substantial additional or <br /> One Step Agreement 2016.docx <br />