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We return calls and emails within one business day. <br /> C. Describe your on-going training of your staff to assure daily working knowledge as applicable to this contract. <br /> Our staff are trained annually to ensure HIPAA standards are maintained, as well as any internal training for any <br /> process changes we may make. <br /> D. Where is your office located, and what are your hours (Pacific Time)? <br /> Our main office is located at 20818 44th Avenue West,Suite 150, Lynnwood,WA 98036. Our hours are Monday <br /> to Thursday, 0800—1700,and Friday 0800-1600. <br /> E. How will your project manager communicate with City of Everett's project manager in all phases of the <br /> contract? <br /> We will communicate via phone and/or email.Additionally,within the first 30 days of the contract,we will <br /> organize an in-person meeting for introductions and to discuss best practices for the contract going forward. <br /> 4. Risk, Performance,and Quality Assurance <br /> A. Submit no more than three (3)completed relevant project experiences,within the past ten years that <br /> demonstrate successful contract performance similar in size and scope as described in this RFP, include any <br /> government experience. Include the following for each reference: <br /> a. Company name and full address <br /> b. Point of contact name,title, e-mail address,and phone number <br /> c. Contract title, number, start and completion dates <br /> d. Contract description&order/service details <br /> 1. a.Seattle Fire Department <br /> 301 2nd Ave S <br /> Seattle,WA 98104 <br /> b. Sue Scaggs <br /> Human Resources Manager <br /> Sue.scaggs@seattle.gov <br /> 206-733-9462 <br /> c. Seattle Fire Department Contract#2015-01 2005—Current, <br /> d. LEPS-PSS has been providing the same services requested in the current RFQ for many years. <br /> 2. a. Capital City Fire& Rescue <br /> 820 Glacier Ave <br /> Juneau,AK 99801 <br /> b. Erin Russell <br /> Administrative Officer <br /> Erin.Russell@iuneau.org <br /> 907-586-0262 <br /> c. Capital City F/R—no contract—this is a fee for service agency. <br /> d. LEPS-PSS has been providing the same services requested in the current RFQ for many years. <br /> 3. a. Bellevue Fire Department <br /> 450 110th Ave NE <br /> PSS/LEPS PLLC 13 <br />