2014/04/23 Council Agenda Packet

I 1r /A Everett Fire Department Strategic Plan–2013 CC w+ Figure 11:Work Environment I I trust the department's senior leadership. - 1 Morale in my work group is high. 9.4 17.1 I MI Decisions at the department are made in a timely, ., impartial,and consistent manner. The work habits of officers/supervisors I work with 35.9 52 set a good example. The department provides me with the resources necessary to perform my job effectively. 22.9 42.4 22.0 I have a clear understanding of my job and 60.2 38.1 ' responsibilities. II My immediate supervisor is knowledgeable. 53.4 34.5 7.81 I 0% 25% 50% 75% 100% I •Strongly Agree Somewhat Agree L Somewhat Disagree ■Strongly Disagree ■No Opinion IThe work environment is a subjective but nonetheless important aspect of an organization's cultural climate. Given the previous responses to communication, it is perhaps not surprising that trust is low in I the management of the department. Predictably, the closer one gets to their immediate supervisor,the higher the trust level. The above figure reflects that. If communication is lacking or ineffective, trust is I eroded. If trust is eroded, morale declines. Line personnel removed from the decision-making process begin to feel disenfranchised and no longer assume positive intent by management. However, line I supervisors are separated from this downward decline in the minds of those supervised and are given the benefit of the doubt, assumed to be the same "victims" of ineffective communication as the rest of the line personnel.Thus, scores are high for immediate supervisors and low for management. I I f { Page 15 '�