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I <br /> 4 *) <br /> Everett Fire Department Strategic Plan—2013 <br /> Figure 12: Perceived Morale <br /> 1% <br /> 4% <br /> I <br /> 25% I■ <br /> Good <br /> ❑Average <br /> ■Poor <br /> I <br /> ❑No Opinion <br /> 70% <br /> I <br /> I <br /> Morale is most often the intangible "feeling" one uses to describe their state of satisfaction in the work I <br /> environment. As discussed under the previous graphic, this can be partially tied back to an ineffective <br /> I <br /> communication process between line and management. Other factors, such as insufficient resources to <br /> perform the jobs effectively, also play a significant role in morale. However, ineffective communication <br /> appears to be a key management-controllable factor in worker satisfaction. <br /> I <br /> I <br /> I <br /> I <br /> 1 <br /> I <br /> I <br /> Page 16 <br />