2020/12/02 Council Agenda Packet

During each gate check, whether internal or client guided, the project technical lead will review the Cityworks implementation using the System Design and Configuration plan as the base line for the system implementation before delivery of any project deliverable. QA Gate Check Technic& Lead Performs Assessment QA Findings delivered to Project Manager Deliverable Made to Client YES Did QA pass validation NO Implementation Engineer Performs Updates based on QA Findings 2. Acceptance Procedures: Certain project deliverables and milestones will be subject to a process of review and acceptance. The process will involve the Project Managers from both the City and Timmons Group signing a User Acceptance document to indicate that products and services were delivered in accordance with the Project Plan. A fully executed User Acceptance document shall serve as authorization for Timmons Group to continue on to subsequent project tasks. Failure on the City's part to complete milestone acceptance within 10 business days or a mutually agreed upon timeframe may cause delays in initiation of subsequent tasks. The process for documentation deliverables is detailed in the following workflow: 1) Timmons Group will submit a Preliminary Draft of the project deliverable which will consist of a basic document template or outline for the City's Review. 2) The City will review and provide acceptance of the Preliminary Draft format within 10 business days. If the City is unable to meet 10 business day deadline a mutually agreed upon time frame established by the Timmons Group Project Manager and the City's Project Manager shall be respected. 3) Timmons Group will deliver the draft deliverable by the scheduled due date. 4) The City will review the deliverable and provide feedback. 5) Timmons Group will deliver the final version for the City's formal acceptance. In some cases, where appropriate, the document deliverable will be updated throughout project and redelivered prior to Go -Live. L. Communication Management The responsibilities of Timmons Group's communication plan are to ensure that the project objectives are clearly articulated and met, that tasks are completed on schedule issues are identified and promptly resolved, and that project status is continuously communicated to the City's core team. The communication plan addresses the primary aspects of project communication, including: ▪ What is being communicated ■ To whom it is to be communicated • How it is to be communicated (e.g. In -person, e-mail, call, etc.) 9IPage