Timmons Group 12/4/2020 - Laserfiche WebLink

It is assumed that the City will provide the training facility including computers and a high-resolution computer screen projector. Coming into training, the users will need to possess basic functional knowledge of Personal Computers and Windows. ''ratting o ttsei rpup CourSE CoutsE tescriptrctsta Duration M' E Leyei _..a. lreeftA�$ Introduction to Cityworks®Introduction. Course is Ongoing during Casual Group NIA Cityworks designed to give an overview of Cityworks Workshops and Users functionality from an end user's point of Configuration view. Users will learn basic operations Reviews within ArcMap,the Cityworks toolbar and functions,along with the creation of Service Requests and Event Layers. Cityworks Cityworks®Reporting with Crystal. Expose 4 hours each Ad Hoc Report N/A Report Creating students to the Cityworks Report Engine to class Creator and and Writing produce concise summary reports including Crystal Report Ad Hoc Reports,Predefined Reports,and Writer Budget Reports. Cover Crystal Reports basics;becoming familiar with the tool bars and basic functionality. Students will work hands-on to create basic Crystal reports. Service Cityworks®Service Requests Creating and 4 hours each Routine and Intro to Requests processing Service Requests.Adding labor, class Heavy Users Cityworks submitting,searching,canceling,closing; combining,geo-locating and reports. Associating to projects and work orders. Work Orders Cityworks®Work Orders Creating and 8 hours each Routine and Intro to processing Work Orders and Tasks.Adding class Heavy Users Cityworks labor,material,and equipment.Submitting, searching,canceling,closing,scheduling, repeating,geo-locating and reports. Associating to projects and service requests. Designer and Cityworks®Designer and System 8 hours each System ArcGIS& System Administration Covers system and database class Administrators Intro to Administration administration issues such as software Cityworks installation, user accounts,security,code table creation,work order and service request templates and resource(labor, material,equipment)hierarchies,table creation,and permits.Includes a review for GIS personnel as well;covers items needed to successfully manage the setup and maintenance of the GIS for Cityworks®use. Ongoing Training Options: Timmons Group and Cityworks offer the following ongoing training options: 1) Timmons Group can provide any customized training upon demand based upon a flat rate of $140 per hour and associated expenses to provide training either on-site, or via WebEx to City staff. This training could be repeats for previously provided training or the development of and delivery of newly identified training needs. 2) Cityworks (Azteca Systems, Inc.) Has several options for product related training. Virtual campus, Training at Cityworks locations(including Dallas, TX, West Bend, WI, Everett, FL & University of Wisconsin- Madison) or at City location by Cityworks trainers. These options can be found here: https://www.cityworks.com/resources/training/ Phase 9, Task 25: City Responsibility: . Assist in development and review of a training plan(4 FTE Hours per reviewer). • IT Staff&identified Administrator Training(24 FTE hours per participant) • Attend training(10-12 FTE hours per participant) Phase 9,Task 25:Timmons Group Responsibilities and Deliverables: • Training Plan and Training Documentation . Conduct Administrator Training—24 hours in duration 35IPage