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City of Everett <br />Parking Access and Revenue Control System <br />Time to Resolution for Failed Devices 23 <br />Spare Parts Inventory 23 <br />A Cost Effective, Efficient, Best Value Solution 23 <br />Proposed Software 23 <br />Software Licensing 24 <br />3. Communication, Customer Services, and Training 24 <br />Keeping the City of Everett Informed 24 <br />Customer Service 24 <br />Telephone Support 25 <br />Training Options 25 <br />4. Risk, Performance, and Quality Assurance 26 <br />References 26 <br />Geographically Close Garages 27 <br />Coordination with Installation Contractor 27 <br />Project Risks 27 <br />Minimizing Cyber and Physical Attacks 28 <br />-� orbility <br />Page ii <br />