The Gordian Group 11/2/2021 - Laserfiche WebLink

IMS.All training must be"hands on"with user competency as the objective.Actual City projects that the City plans to perform through JOC may be included in the training programs;and 1.6. On-Going Technical Support: Gordian shall be responsible for providing on-going technical support to the City during normal business hours. Expectations include, but not limited to assisting the City with program execution, analysis of task order proposals, troubleshooting and continuous system monitoring. On-going technical support shall include,but is not limited to providing updated contract documents, assisting with the procurement of additional JOC Contractors,providing City with access to all updates and revisions to the IMS, and providing training for new City staff and JOC Contractors during the term of the Agreement.Providing on- going technical support is considered a vital component to ensuring a successful City JOC program. 2. TIER 2 OPTIONAL GORDIAN JOC SERVICES: Gordian will provide the Tier 2 Optional Services (also referred to as "Job Order Development Services")to City, at City's sole discretion. The City has elected to utilize these optional services and, unless otherwise directed by the City, Gordian will assist with the developing of Job Orders in accordance with the following: 2.1. Project Identification:When a project is identified and requested by City,Gordian will contact City and assist with determining whether the project is appropriate for JOC. 2.2. Contractor Identification: In the event City has multiple JOC Contractors, Gordian will assist the City in identifying the appropriate JOC Contactor for the project based on factors which include,but are not limited to, the type of work involved and the location of the project. 2.3. Joint Scope Meeting:The Gordian's project manager will schedule a Joint Scope Meeting at the project site to help City and the JOC Contractor agree on the details of the work that the JOC Contractor will perform. The purpose of the scoping process is to allow the JOC Contractor an opportunity to inspect the site and ask questions before submitting a Price Proposal. The goals of this process are to foster open communication, reduce misunderstandings and mistakes that lead to change orders,and provide results that are more cost-effective and collaborative. 2.4. Develop Detailed Scope of Work:Gordian will assist in preparing a Detailed Scope of Work that describes the work the JOC Contractor will perform. Gordian will also assist with resolving issues when project plans and actual conditions vary. 2.5. Request for Price Proposal:After all parties are in agreement that the Detailed Scope of Work properly reflects the work to be performed,Gordian's project manager will send the Detailed Scope of Work and a Request for Proposal to the JOC Contractor. 2.6. Request Price Proposal: As the next step in the process, the JOC Contractor prepares and submits a Price Proposal by selecting the appropriate tasks from the Unit Price Book.Gordian's IMS will automatically multiply the unit price of the task by the required quantities by the JOC Contractor's competitively bid Adjustment Factor. Gordian shall also request the JOC Contractor's preparation of any additional City required information (e.g., construction schedule,list of proposed local subcontractors,etc.). 2.7. Price Proposal Review: Gordian's project manager will review the Price Proposal to make sure the JOC Contractor has selected the appropriate tasks and quantities and will ask the JOC Contractor to make any required changes. Gordian will also obtain and review any City required information submitted by the JOC Contractor such as a construction schedule and list of proposed subcontractors.Gordian's project manager will submit the Price Proposal and related documents to City. Gordian Group,Inc.Professional Services Agreement(2021)