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SS. Outpatient Counseling: The provision of substance abuse treatment, mental <br />health treatment and other support services according to a prescribed plan <br />in a non-residential setting. <br />TT. Output: An output details what the program does and is usually a count of <br />something. Examples include: Activities (the actual tasks done such as <br />screenings, assessments, workshops, etc); Participation (who the program <br />serves; customers and stakeholders). <br />UU. Outreach/Education Services (OES): Training and information sharing to <br />Agency staff and external providers about the Student Support Advocate <br />program not directly related to a particular case management student. <br />VV. Personal Information: Information identifiable to any person, including, but <br />not limited to, information that relates to a person's name, health, finances, <br />education, business, use or receipt of governmental services or other <br />activities, addresses, telephone numbers, social security numbers, driver <br />license numbers, other identifying numbers, and any financial identifiers. <br />WW. Quality Assurance: A focus on compliance to minimum requirements (e.g. <br />rules, regulations, and contract terms) as well as reasonably expected <br />levels of performance, quality, and practice. <br />XX. Recovery: The processes through which people are able to live, work, learn, <br />and participate fully in their communities. <br />YY. Referral: A process of directing an Individual to available specialty care or <br />services. <br />ZZ. Remote Learning: Also referred to as distance learning, gives learners who <br />aren't in a physical location for in -person education access to online training <br />materials. <br />AAA. RCW: Acronym for "Revised Code of Washington." <br />BBB. Resiliency: The personal and community qualities that enable individuals to <br />rebound from adversity, trauma, tragedy, threats, or other stresses, and to <br />live productive lives. <br />CCC. Shall: Compliance is mandatory. <br />DDD. SHP: Acronym for Supportive Housing Program. <br />EEE. Substance Use Disorder Professional (SUDP) (formerly CDP): Personnel <br />employed by the Agency who meet the criteria defined in WAC. <br />Exhibit A <br />B H-22-62-06-198 <br />City of Everett <br />Page 5 of 12 <br />