Worksource Snohomish 6/10/2022 - Laserfiche WebLink

5. Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys, to identify gaps and ways to expand partnerships required to meet the changing needs of jobseekers; 6. Commit to robust and ongoing communication required for an effective referral process; and 7. Commit to actively follow up on the results of referrals and assuring that Partner resources are being leveraged at an optimal level. F. Follow-up Services Follow-up Services must be provided, as appropriate, for fully enrolled participants who are placed in unsubsidized employment for up to 12 months after the first day of employment. Each Partner will be responsible for providing Follow-up Services to job seekers placed into unsubsidized employment, in accordance with Workforce Snohomish Services Policy#2090 incorporated by reference. V. One-Stop Customer Flow A. All WorkSource on-site staff understand that the Resource Room is the entry point for the majority of new job seekers and a key starting point for the first step in a referral process. All Partners are responsible to ensure Resource Rooms are staffed to meet the needs of the job seekers and that all staff are trained to complete intake, co- enrollment, assessment, and referrals. B. All Partners are aware of the WIOA focus on job seekers with multiple barriers and are a member of one or more of the following identified populations: 1. Displaced homemaker; 2. Low-income individual; 3. Indians, Alaska Natives, and Native Hawaiians; 4. Individuals with disabilities, including youth; 5. Older individuals; 6. Ex-offenders; 7. Homeless individuals; 8. Youth who are in or have aged out of the foster care system; 2022—2025 Snohomish County WIOA MOU Page 111