Worksource Snohomish 6/10/2022 - Laserfiche WebLink

D. Principles The following principles apply to the ISD environment in Snohomish County: 1. Access—Meet the needs of customers by ensuring access to programs, services, and activities for all eligible individuals. 2. Accountable— Demonstrate a commitment to high quality customer services including, "customer centric" design, with regular program performance review based on shared data and actions that enhance outcomes. 3. Continuous Improvement —Create a delivery system that utilizes feedback from job seekers and businesses to challenge the status quo and innovates to drive measurable improvements. 4. Integrated —Think and act as an integrated system that shares common goals with services delivered by multiple organizations with the best capabilities for a seamless customer experience. 5. Partnership—Align goals, resources, and initiatives with economic development, business, government, labor, education, and human services partners. II. Definitions The following definitions apply to this MOU, its attachment, and items incorporated by reference. A. MOU Manager The person in the partnership who is responsible for the oversight, monitoring, and review of functions of this MOU. B. Career Services Career Services, as identified in sec. 134(c)(2) of WIOA, consist of three types: Basic Career Services, Individualized Career Services, and Follow-up Services. Although these services are described in Title I of WIOA, the definitions of these services will be generalized to all Partners participating in the WorkSource Snohomish County System. For example, case management is an Individualized Career Service for programs funded with Title I WIOA resources, but case management delivered by another required Partner may be counted as a Basic Career Service for the purpose of developing system budgets and cost sharing agreements. C. WorkSource Snohomish County System 2022—2025 Snohomish County WIOA MOU Page 12